fix problems on ACCIONA Motosharing Movilidad [iphone]

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—— Run into issues on ACCIONA Motosharing Movilidad? Get help pending when official support gets back to you!

ACCIONA motosharing movilidad
Info:
company: Acciona Mobility
: https://movilidad.acciona.com/en_ES/madrid/
: movilidad.acciona.com
Chat with our AI-based ACCIONA motosharing movilidad Support
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Gameplay issue

Heavy vehicles difficult to drive

Fix: Familiarize yourself with the vehicle before starting your ride. Take a few minutes to practice maneuvering in a safe area to get comfortabl... ⇲
 
Crashes issue

Frequent breakdowns

Fix: Before starting a ride, check the vehicle for any visible issues such as flat tires or warning lights. If you notice any problems, report th... ⇲
 
Bugs issue

Time stolen for helmet connection

Fix: Ensure that the helmet is properly connected before starting your ride. Familiarize yourself with the connection process by reviewing any in... ⇲

Bike not starting

Fix: Ensure that you have followed all the steps to unlock and start the bike as per the app's instructions. Sometimes, a simple oversight can pr... ⇲

Helmet not releasing

Fix: Check if there is a manual release mechanism on the helmet. If so, follow the instructions to release it manually. OR If the helmet remai... ⇲

Over promises and under delivers

Fix: Set realistic expectations based on user reviews and experiences shared in forums or social media. This can help you manage your experience... ⇲
 
Registration issue

Phone verification fails for US numbers

Fix: Double-check that you are entering your phone number in the correct format, including the country code (+1 for the US). OR Try using a di... ⇲

Signup forms malfunction

Fix: Try clearing your browser cache or using a different browser if signing up through a web interface. This can resolve issues with form submis... ⇲
 
Verification issue

Manual verification delays

Fix: Ensure that all documents submitted for verification are clear and legible. Use a scanner or high-quality camera to take pictures of your do... ⇲

Document verification takes too long

Fix: Ensure that all documents are submitted in the correct format and are clear. This can help speed up the verification process. OR Check th... ⇲
 
Account issue

International driver's license requirement

Fix: If you have a valid domestic driver's license, check if the app allows you to use it instead of an international license. Review the app's t... ⇲
 
Support issue

Support unresponsive

Fix: Use the in-app support feature to submit a ticket or query, ensuring you provide detailed information about your issue to expedite the respo... ⇲
 
Login issue

Password reset loop

Fix: Clear the app's cache by deleting and reinstalling it, then attempt the password reset process again after reinstalling. OR Try resetting... ⇲
 
Privacy issue

Data collection without return

Fix: Review the app's privacy policy to understand what data is collected and how it is used. This can help you make informed decisions about you... ⇲
 
Syncing issue

Website and app out of sync

Fix: Check for updates for both the app and the website. Sometimes, discrepancies can occur due to outdated versions. OR Use the app for real-... ⇲
 
Payments issue

Credit card addition impossible

Fix: Ensure that you are entering your credit card information correctly, including the expiration date and CVV code. Double-check for any typos.... ⇲

Incorrect charges after ride completion

Fix: Review your ride details in the app to ensure that the charges match your expectations. If there are discrepancies, take screenshots for ref... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
84.5%

Bad experience
14.3%

Neutral
1.2%

~ from our NLP analysis of 84 combined software ratings.

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 Private Data ACCIONA motosharing movilidad collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics