fix problems on SonderMind [iphone]

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—— Run into issues on SonderMind? Get help pending when official support gets back to you!

SonderMind - Mental Health
Info:
company: Sondermind lnc.
: https://www.sondermind.com/
: www.sondermind.com
Chat with our AI-based SonderMind Support
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Payments issue

billing issues and overcharging

Fix: 1. Review billing history: Open the SonderMind app, go to your account settings, and check your billing history for any discrepancies. 2. Up... ⇲

cannot change or delete default billing card

Fix: 1. Access payment settings: Go to the SonderMind app, navigate to your account settings, and look for 'Payment Information'. If you cannot f... ⇲

no-show fees for rescheduled appointments

Fix: 1. Review appointment policies: Check the app or website for the policy regarding no-show fees and rescheduling. 2. Communicate with your th... ⇲

inconsistent billing practices

Fix: 1. Review billing history: Check your billing history in the app to identify any discrepancies. 2. Document issues: Keep a record of any inc... ⇲
 
Customization issue

no way to reject therapist matches

Fix: 1. Provide feedback: If you receive a therapist match you do not want, look for an option to provide feedback or rate the match within the a... ⇲

limited customization for therapist preferences

Fix: 1. Provide feedback: Use any feedback option in the app to express your desire for more customization options regarding therapist preference... ⇲
 
Settings issue

time zone issues

Fix: 1. Check device time settings: Go to Settings > General > Date & Time and ensure 'Set Automatically' is enabled. This will help your device... ⇲
 
Compatibility issue

SonderMind does not support landscape view on iPads

Fix: 1. Use the app in portrait mode: While this may not be ideal, using the app in portrait mode is a temporary workaround until landscape suppo... ⇲
 
Video issue

technical issues with video sessions

Fix: 1. Check internet connection: Ensure you have a stable internet connection. If using Wi-Fi, try moving closer to the router or switching to... ⇲
 
Messages issue

no option to message therapists

Fix: 1. Check app features: Review the app's features to confirm if messaging is supported. If not, consider using the appointment feature to com... ⇲

no access to past messages

Fix: 1. Check app settings: Look for any options in the app that may allow you to access past messages or conversation history. 2. Use alternativ... ⇲

inability to access chat after swiping out

Fix: 1. Reopen the app: If you accidentally swipe out of the chat, simply reopen the SonderMind app and navigate back to the chat section. 2. Che... ⇲
 
Account issue

difficult to cancel membership

Fix: 1. Review cancellation policy: Check the app or website for the cancellation policy and follow the outlined steps. 2. Use the app settings:... ⇲
 
Slow issue

slow app performance

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find SonderMind, and select 'Offload App'. This will clear the cache without... ⇲
 
Support issue

long wait times for customer support

Fix: 1. Use self-help resources: Check the app or website for FAQs or help sections that may address your issue without needing to contact suppor... ⇲

automated responses from customer support

Fix: 1. Use specific keywords: When contacting support, use specific keywords related to your issue to increase the chances of receiving a releva... ⇲
 
Security issue

repeated password changes required

Fix: 1. Use a password manager: Consider using a password manager to securely store and autofill your passwords, reducing the need to remember or... ⇲
 
Notifications issue

lack of communication regarding appointment status

Fix: 1. Check app notifications: Ensure that notifications for appointment updates are enabled in your device settings and within the app. 2. Rev... ⇲
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 what users are saying
Good experience
94.1%

Bad experience
3.8%

Neutral
2.1%

~ from our NLP analysis of 3,468 combined software ratings.

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 Private Data SonderMind collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Usage Data
    • Diagnostics