fix problems on Armstrong [iphone]

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—— Run into issues on Armstrong? Get help pending when official support gets back to you!

Armstrong
Info:
company: Armstrong
: https://armstrongonewire.com/Support/Index
: armstrongonewire.com
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Slow issue

Slow loading times

Fix: 1. Check your internet connection. If you are on Wi-Fi, try moving closer to the router or switching to cellular data. 2. Clear the app's ca... ⇲
 
Messages issue

Cannot check email within the app

Fix: 1. Ensure that your email account is properly set up on your iPhone. Go to Settings > Mail > Accounts and check if your email account is lis... ⇲
 
Login issue

No biometric login option

Fix: 1. Check if the app has an option for enabling biometric login in the settings. Open the app, go to Settings, and look for 'Security' or 'Lo... ⇲

No autofill for login

Fix: 1. Check if your iPhone's autofill settings are enabled. Go to Settings > Safari > Autofill and ensure that 'Use Contact Info' and 'Names an... ⇲

Cannot retrieve forgotten password easily

Fix: 1. Go to the login screen and select 'Forgot Password'. Follow the prompts to reset your password. Ensure you have access to the email assoc... ⇲
 
Payments issue

Does not show payment confirmation

Fix: 1. Check your email for payment confirmation messages from Armstrong. If you do not see any, ensure that your payment method is valid and up... ⇲
 
Customization issue

Requires manual entry of information

Fix: 1. Ensure that your app is updated to the latest version, as updates may include improvements to data entry. 2. If manual entry is unavoidab... ⇲

No option to add or remove services

Fix: 1. Check the app's settings or account management section to see if there are options to manage your services. 2. If not available, use the... ⇲
 
UI issue

Inability to view previous bills

Fix: 1. Check if the app has a billing or account history section in the settings or main menu. If available, navigate there to view past bills.... ⇲

Outdated interface

Fix: 1. Check for app updates in the App Store. Developers may release updates that improve the interface. 2. Provide feedback through the app's... ⇲

Does not display billing cycle dates

Fix: 1. Check the billing or account section of the app for any information regarding billing cycles. 2. If not available, log into the Armstrong... ⇲
 
Compatibility issue

Limited functionality compared to website

Fix: 1. Familiarize yourself with the app's features and limitations. Use the website for tasks that the app does not support. 2. Check for app u... ⇲

Armstrong is just a wrapper for the website

Fix: 1. Use the website directly on your mobile browser for a more complete experience if the app does not meet your needs. 2. Bookmark the websi... ⇲

Inconsistent performance across devices

Fix: 1. Ensure that all devices are running the latest version of the app and the operating system. 2. Clear the app's cache on each device by un... ⇲
 
Crashes issue

Armstrong crashes frequently

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Clear the app's cache by uninstal... ⇲
 
Support issue

Customer support is unhelpful

Fix: 1. Look for community forums or user groups online where you can share experiences and solutions with other users. 2. Check the app's FAQ se... ⇲
 
Bugs issue

Shows channels not subscribed to

Fix: 1. Check your account settings in the app to ensure your subscription details are correct. 2. If discrepancies exist, log into the website t... ⇲
 
Security issue

Requires multiple security questions for password reset

Fix: 1. Ensure you have the answers to your security questions ready when attempting a password reset. 2. If you find it cumbersome, consider cha... ⇲
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 what users are saying
Bad experience
44.8%

Good experience
41.4%

Neutral
13.8%

~ from our NLP analysis of 29 combined software ratings.

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 Private Data Armstrong collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics