fix problems on TruGreen [iphone]

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—— Run into issues on TruGreen? Get help pending when official support gets back to you!

TruGreen
Info:
company: TruGreen Limited Partnership
: https://www.trugreen.com/customer-support
: www.trugreen.com
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Settings issue
Cannot schedule or reschedule appointments

Fix: 1. Restart the app: Close the TruGreen app completely by swiping it away in the app switcher, then reopen it. This can refresh the app's fun... ⇲
 
Network issue
TruGreen frequently fails to connect

Fix: 1. Check your network settings: Go to Settings > Wi-Fi and ensure you are connected to a reliable network. If using cellular data, ensure yo... ⇲
 
Notifications issue
Notifications do not work

Fix: 1. Check notification settings: Go to Settings > Notifications > TruGreen. Ensure that 'Allow Notifications' is turned on and that the alert... ⇲
TruGreen is only useful for basic notifications

Fix: 1. Explore all app features: Spend time navigating the app to discover any additional features that may not be immediately obvious. OR 2.... ⇲
 
Customization issue
Inability to modify service plans in the app

Fix: 1. Use the website: If the app does not allow modifications, try logging into your account on the TruGreen website using a browser. This may... ⇲
 
Crashes issue
TruGreen crashes or shows a blank screen

Fix: 1. Force close the app: Double-tap the home button (or swipe up from the bottom on newer models) and swipe the TruGreen app off the screen.... ⇲
 
UI issue
User interface is poorly designed

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its navigation. Sometimes, a little practice can he... ⇲
TruGreen does not display service details

Fix: 1. Check your account settings: Ensure that your service details are correctly entered in your account settings. Sometimes, missing informat... ⇲
TruGreen does not show remaining services clearly

Fix: 1. Check your account summary: Look for an account summary or service history section in the app that may provide this information. OR 2.... ⇲
 
Bugs issue
Inconsistent technician assignments

Fix: 1. Keep a record: Note the names of technicians who visit and report any inconsistencies through the app's feedback feature or website, if a... ⇲
Repeated service cancellations

Fix: 1. Confirm your schedule: Double-check your service schedule in the app to ensure there are no misunderstandings about your appointments.... ⇲
 
Messages issue
Limited ability to communicate with technicians

Fix: 1. Use the chat feature: If available, use the chat feature to ask questions or provide feedback to technicians. OR 2. Call customer serv... ⇲
Chat sessions do not persist

Fix: 1. Take screenshots: If you need to keep a record of chat sessions, take screenshots during the conversation for your reference. OR 2. Us... ⇲
 
Support issue
Difficult to access customer service

Fix: 1. Use the app's help section: Look for a help or support section within the app that may provide FAQs or contact options. OR 2. Call dir... ⇲
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 what users are saying
Good experience
92.1%

Neutral
4.8%

Bad experience
3.1%

~ from our NLP analysis of 21,778 combined software ratings.

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 Private Data TruGreen collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics