fix problems on Smou [iphone]

​

—— Run into issues on Smou? Get help pending when official support gets back to you!

Smou
Info:
company: Ajuntament de Barcelona
: http://www.bcn.cat/mobil
Chat with our AI-based Smou Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Bugs in the app

Fix: 1. Update the App: Ensure you have the latest version of Smou, as updates often include bug fixes. Check the App Store for any available upd... ⇲

Inaccurate bike availability

Fix: 1. Refresh the App: Close and reopen the app to refresh the data. This can sometimes correct inaccuracies in bike availability. 2. Check for... ⇲

Limited electric bike availability

Fix: 1. Check Availability Regularly: Electric bike availability may change throughout the day. Check the app at different times to find a bike w... ⇲

No option to report broken bikes

Fix: 1. Document Issues: Keep a record of any broken bikes you encounter, including their locations and any identifying numbers. This can help yo... ⇲

No alternative options for tourists

Fix: 1. Research Local Options: Look for other bike-sharing services in the area that may cater specifically to tourists or offer different prici... ⇲
 
Registration issue

Difficult to sign up for service

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if it helps with the... ⇲
 
UI issue

Map interface is poor

Fix: 1. Zoom and Pan: Use pinch-to-zoom and swipe gestures to navigate the map more effectively. Sometimes, adjusting the view can improve usabil... ⇲

No direction indicator on map

Fix: 1. Use External Navigation: While using Smou, open a separate navigation app (like Google Maps) to get directions to your destination. This... ⇲

Complicated user interface

Fix: 1. Explore the App: Spend some time navigating through the app to familiarize yourself with its layout and features. This can help you becom... ⇲

Smou feels like a clunky website

Fix: 1. Clear Cache: Go to Settings > General > iPhone Storage > Smou. Tap 'Offload App' to clear temporary data, which may improve performance.... ⇲
 
Support issue

Customer service is unresponsive

Fix: 1. Use In-App Help: Check if there is an FAQ or help section within the app that may address your concerns without needing to contact custom... ⇲
 
Login issue

Random sign-outs

Fix: 1. Update the App: Ensure you have the latest version of Smou, as updates may fix issues related to sign-outs. 2. Check Account Settings: Go... ⇲
 
Security issue

Two-factor authentication textbox is buggy

Fix: 1. Restart the App: Close Smou completely and reopen it to see if the textbox issue resolves itself. 2. Check for Updates: Ensure you have t... ⇲
 
Network issue

No offline access for Bicing card

Fix: 1. Download Your Card: If possible, take a screenshot of your Bicing card or save it as an image on your phone for offline access. 2. Use Al... ⇲
 
Notifications issue

No reminders for parking completion

Fix: 1. Set Manual Reminders: Use your phone's built-in reminder or calendar app to set a reminder for when you need to return the bike. 2. Use T... ⇲
 
Payments issue

High base price for membership

Fix: 1. Explore Discounts: Check the app or website for any promotional offers or discounts that may be available for new users or during certain... ⇲
 
Privacy issue

Requires excessive personal information

Fix: 1. Review Privacy Settings: Go to the app's settings and review what information is required. If certain fields are optional, consider leavi... ⇲
 
Performance issue

Inconsistent app performance

Fix: 1. Restart Your Device: Restarting your iPhone can help clear temporary issues that may be affecting app performance. 2. Clear App Cache: Go... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
78.0%

Bad experience
19.0%

Neutral
3.1%

~ from our NLP analysis of 327 combined software ratings.

 Switch to these Alternatives:
Bicis Barcelona
YEGO Mobility
Cooltra Motosharing Scooter‬‬
T-mobilitat
bicimad
Donkey Republic
OUIGO Spain
Vueling Airlines-Cheap Flights
Renfe
Europcar On Demand Car Sharing

 Private Data Smou collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Usage Data
    • Diagnostics