fix problems on Shaadi.com [iphone]

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—— Run into issues on Shaadi.com? Get help pending when official support gets back to you!

Shaadi.com: Matrimony App
Info:
company: People Interactive (I) Pvt. Ltd.
: http://www.shaadi.com/customer-relations/faq/write-to-us
Chat with our AI-based Shaadi.com Support
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Support issue

Poor customer service

Fix: 1. Use in-app support: Navigate to the help or support section within the app. Use the FAQs or chat support feature to get immediate assista... ⇲
 
UI issue

Overcomplicated interface

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app's features and settings. This can help you understand how to navigat... ⇲
 
Bugs issue

Profiles often disappear after interaction

Fix: 1. Check your interaction history: Go to your activity or interaction log to see if the profiles are still listed there. This can help you t... ⇲

Inconsistent profile visibility

Fix: 1. Adjust privacy settings: Go to your profile settings and ensure your visibility settings are configured correctly to allow others to see... ⇲

Frequent bugs and glitches

Fix: 1. Report bugs: Use the in-app feedback feature to report any bugs you encounter, which can help improve future app versions. OR 2. Reins... ⇲
 
Security issue

Frequent requests for personal documents

Fix: 1. Review document requirements: Check the app's documentation or help section to understand why these documents are needed and if you can p... ⇲

Spam accounts prevalent

Fix: 1. Report spam accounts: Use the reporting feature to flag spam accounts, which helps the app improve its user base quality. OR 2. Block... ⇲

Lack of effective spam filters

Fix: 1. Manually filter messages: Regularly check your messages and report any spam to help improve the filtering system. OR 2. Use block feat... ⇲

Profiles created by employees to attract users

Fix: 1. Verify profiles: Look for verified profiles to ensure you are interacting with genuine users. OR 2. Report suspicious profiles: If you... ⇲
 
Notifications issue

Push notifications lead to errors

Fix: 1. Disable and re-enable notifications: Go to your iPhone Settings > Notifications > Shaadi.com and toggle notifications off and then back o... ⇲
 
Settings issue

Limited matching criteria

Fix: 1. Use advanced search filters: Explore the app's search options to see if there are additional filters you can apply to refine your matches... ⇲
 
Payments issue

Repetitive profiles after payment

Fix: 1. Clear search history: Clear your search history or reset your preferences to refresh the profiles being shown to you. OR 2. Contact su... ⇲

Inability to communicate without premium membership

Fix: 1. Use free features: Engage with users through likes or interest notifications, which may allow some level of interaction without premium m... ⇲
 
Ads issue

Aggressive upselling of premium services

Fix: 1. Ignore upsell prompts: Simply dismiss any upsell notifications and continue using the free features of the app. OR 2. Set a budget: If... ⇲

Misleading advertising for refunds

Fix: 1. Review refund policy: Check the app's terms of service or refund policy to understand your rights regarding refunds. OR 2. Document yo... ⇲
 
Account issue

Account deactivation without clear reason

Fix: 1. Review community guidelines: Familiarize yourself with the app's community guidelines to ensure your profile complies with their rules.... ⇲
 
Performance issue

Unreliable app performance

Fix: 1. Update the app: Ensure you are using the latest version of the app, as updates often include performance improvements. OR 2. Restart y... ⇲
 
Privacy issue

Privacy concerns regarding personal data

Fix: 1. Review privacy settings: Go to your account settings and adjust your privacy settings to limit the visibility of your personal informatio... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
80.2%

Bad experience
13.8%

Neutral
6.0%

~ from our NLP analysis of 18,981 combined software ratings.

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 Private Data Shaadi.com collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers
    • Diagnostics

  Cost of Subscriptions
  1. 3 Month Gold Membership: $109.99 Send unlimited direct messages Initiate unlimited chats Access 50 verified phone numbers Avail of enhanced privacy settings View Additional profile information
  2. 3 Months Gold + Membership: $124.99 Unlimited messages, chats, 150 contacts
  3. 3 Month Gold + Membership: $124.99 Send unlimited direct messages Initiate unlimited chats Access 75 verified phone numbers Avail of enhanced privacy settings View Additional profile information Get Spotlight for 90 days Get Bold Listing for 90 days
  4. 3 Months Gold Membership: $109.99 Unlimited messages, chats, 75 contacts
  5. 3 Months Gold Membership: $112.99 Unlimited messages, chats, 75 contacts
  6. 3 Months Gold + Membership: $125.99 Unlimited messages, chats, 150 contacts
  7. 6 Months Diamond + Membership: $189.99 Unlimited Messages, Chats, 300 Contacts
  8. 6 Month Diamond Membership: $159.99 Send unlimited direct messages Initiate unlimited chats Access 125 verified phone numbers Avail of enhanced privacy settings View Additional profile information
  9. 6 Month Diamond + Membership: $189.99 Send unlimited direct messages Initiate unlimited chats Access 150 verified phone numbers Avail of enhanced privacy settings View Additional profile information Get Spotlight for 180 days Get Bold Listing for 180 days
  10. 6 Months Diamond + Membership: $189.99 Unlimited Messages, Chats, 300 Contacts