fix problems on Academy Bank [iphone]

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—— Run into issues on Academy Bank? Get help pending when official support gets back to you!

Academy Bank
Info:
company: Dickinson Financial Corporation
: https://www.academybank.com/
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Bugs issue

Incorrect balance display

Fix: 1. Log out of the app and log back in to refresh your account information. 2. Check your account balance through the bank's website to verif... ⇲

Inconsistent transaction order

Fix: 1. Log out of the app and log back in to refresh the transaction list. 2. Check if there are any filters applied that may affect the order o... ⇲

Frequent system errors

Fix: 1. Ensure your app is updated to the latest version by checking the App Store. 2. Restart your iPhone to clear any temporary glitches that m... ⇲
 
Updates issue

Delayed transaction updates

Fix: 1. Log out of the app and log back in to refresh the transaction history. 2. Check your internet connection to ensure it is stable, as poor... ⇲

Lack of real-time updates

Fix: 1. Ensure you have a stable internet connection, as poor connectivity can affect real-time updates. 2. Log out of the app and log back in to... ⇲
 
Payments issue

Double charging for purchases under $25

Fix: 1. Review your transaction history in the app and note the double charges. 2. Contact the merchant to confirm the charges and request a refu... ⇲
 
Crashes issue

Academy Bank crashes regularly

Fix: 1. Ensure your iPhone is updated to the latest iOS version by going to Settings > General > Software Update. 2. Check for updates for the Ac... ⇲
 
Support issue

Poor customer service response

Fix: 1. Use the in-app messaging feature to send a detailed message about your issue, as this may be prioritized. 2. Try reaching out during off-... ⇲

High turnover of bank staff

Fix: 1. Familiarize yourself with the app's features and resources to minimize reliance on staff assistance. 2. Use the app's help section or FAQ... ⇲

Limited branch hours

Fix: 1. Utilize the app for online banking services, which can be accessed 24/7 for most transactions. 2. Check if the bank offers extended hours... ⇲
 
Account issue

Difficulties with password changes

Fix: 1. Ensure you are following the correct steps to change your password: go to Settings in the app, select 'Change Password', and follow the p... ⇲

Limited access to account features

Fix: 1. Ensure you have the latest version of the app installed, as updates may unlock new features. 2. Check the app's settings to see if there... ⇲

Inability to view pending deposits

Fix: 1. Log out of the app and log back in to refresh your account information. 2. Check the bank's website to see if pending deposits are displa... ⇲
 
Slow issue

Slow app performance

Fix: 1. Close any other apps running in the background to free up resources. 2. Restart your iPhone to clear memory and improve performance. OR... ⇲
 
Network issue

Inability to transfer funds reliably

Fix: 1. Ensure you are following the correct steps for fund transfers: select the transfer option, enter the amount, and confirm the details. 2.... ⇲
 
UI issue

Poorly designed user interface

Fix: 1. Familiarize yourself with the app's layout by exploring all sections to better understand its navigation. 2. Use the search feature if av... ⇲
 
Security issue

Inadequate fraud protection process

Fix: 1. Regularly monitor your account for any unauthorized transactions and report them immediately through the app. 2. Enable any available sec... ⇲
 
Freezing issue

Unresponsive app during critical transactions

Fix: 1. Ensure your device is updated to the latest iOS version and the app is updated to the latest version available in the App Store. 2. Close... ⇲
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 what users are saying
Good experience
55.9%

Bad experience
39.7%

Neutral
4.4%

~ from our NLP analysis of 551 combined software ratings.

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 Private Data Academy Bank collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • Identifiers
    • Usage Data
    • Diagnostics