fix problems on MTA TrainTime [iphone]

—— Run into issues on MTA TrainTime? Get help pending when official support gets back to you!

MTA TrainTime

Info:

company: Metropolitan Transportation Authority

: http://feedback.mylirr.org

: new.mta.info

Chat with our AI-based MTA TrainTime Support

🛠️ Common MTA TrainTime Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

MTA TrainTime freezes during payment process

Fix: 1. Restart the App: Close the MTA TrainTime app completely by swiping it away in the app switcher. Reopen the app and try the payment proces... ⇲

Inaccurate track information at some stations

Fix: 1. Refresh the App: Pull down on the screen to refresh the information. This can help load the latest data. 2. Check Official Sources: Use... ⇲

Payments issue

No option to add payment method without making a purchase

Fix: 1. Use a Different Payment Method: If you have another payment method available, try making a small purchase to add your preferred payment m... ⇲

Search issue

Search function does not allow for future trip planning

Fix: 1. Use the Current Date: If the app only allows searches for current trips, try searching for the next available trip instead of a specific... ⇲

Customization issue

Colors and graphics are unappealing

Fix: 1. Adjust Display Settings: Go to your iPhone Settings > Display & Brightness and adjust the settings to see if it improves the app's appear... ⇲

Notifications issue

Live alerts do not function for monthly tickets

Fix: 1. Check Notification Settings: Go to your iPhone Settings > Notifications > MTA TrainTime and ensure notifications are enabled. 2. Update... ⇲

UI issue

Older tickets appear last in the list

Fix: 1. Sort Tickets: If the app has a sorting feature, try sorting your tickets by date or type to see if you can prioritize newer tickets. 2.... ⇲

Cannot scroll to see all available trains without changing settings

Fix: 1. Adjust App Settings: Go to the app settings and look for options related to train display or scrolling. Adjust these settings to allow fo... ⇲

Compatibility issue

No Apple Watch support

Fix: 1. Use iPhone Notifications: Enable notifications on your iPhone to receive alerts and updates, which you can check on your watch. 2. Explo... ⇲

Settings issue

Limited information on ticket types and expiration

Fix: 1. Check the MTA Website: Visit the MTA website for comprehensive information on ticket types and expiration dates. 2. Use the App's Help S... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.6%

Bad experience

1.4%

Neutral

1.0%

~ from our NLP analysis of 171,484 combined software ratings.

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Private Data MTA TrainTime collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- Identifiers
- Diagnostics