fix problems on One Second [iphone]

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—— Run into issues on One Second? Get help pending when official support gets back to you!

One Second: Daily Movie Diary
Info:
company: Grassapper LLC
: http://grassapper.com
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Updates issue

mandatory upgrade after short usage

Fix: 1. Set a timer: Use the app for a set period and then take a break. This can help manage the frustration of being prompted to upgrade too so... ⇲

smaller picture sizes after upgrade

Fix: 1. Check settings: Look for any settings within the app that allow you to adjust picture size or quality. Sometimes, updates change default... ⇲

free trial is frustrating

Fix: 1. Set clear goals: Before starting the trial, set specific goals for what you want to achieve with the app. This can help you make the most... ⇲
 
Support issue

poor customer support

Fix: 1. Use in-app help: Check if the app has a help or FAQ section within the app itself. This can provide immediate answers to common issues. 2... ⇲

no contact information available

Fix: 1. Use in-app support: If available, use any in-app support or help features to get assistance without needing direct contact information. 2... ⇲
 
Glitches issue

glitches after updates

Fix: 1. Clear app cache: If the app allows, clear the cache to remove any temporary files that may be causing glitches. This can often resolve is... ⇲
 
Audio issue

music playback issues

Fix: 1. Check permissions: Ensure the app has permission to access your music library. Go to Settings > Privacy > Media & Apple Music and toggle... ⇲
 
Ads issue

ads are intrusive

Fix: 1. Use the app during off-peak times: If possible, use the app when you are less likely to encounter ads, as some apps may serve more ads du... ⇲
 
Uploads issue

cannot save uploaded photos

Fix: 1. Check storage permissions: Ensure the app has permission to save photos to your device. Go to Settings > Privacy > Photos and select the... ⇲
 
Customization issue

no option to select specific dates

Fix: 1. Use a workaround: If you need to log a specific date, consider adding a note or tag within the app to indicate the date manually. 2. Chec... ⇲

only one project at a time

Fix: 1. Maximize the current project: Focus on completing the current project before starting a new one. This can help you make the most of the a... ⇲
 
Backup issue

lost data after phone change

Fix: 1. Backup your data: Before changing phones, ensure you back up your data using iCloud or iTunes. This can help restore your data on the new... ⇲
 
Slow issue

slow loading times

Fix: 1. Clear app cache: If the app allows, clear the cache to improve loading times. This can help remove unnecessary data that slows down perfo... ⇲
 
Freezing issue

One Second freezes when adding photos

Fix: 1. Restart the app: Close the app completely and reopen it to reset any temporary issues causing it to freeze. 2. Reduce photo size: If poss... ⇲
 
Compatibility issue

no live photo support

Fix: 1. Use standard photos: Instead of live photos, use standard still images for your entries until live photo support is added in future updat... ⇲
 
Payments issue

randomly prompts for subscription

Fix: 1. Check app settings: Look for any settings related to notifications or prompts and adjust them to reduce subscription prompts. 2. Use the... ⇲
 
Crashes issue

inability to edit or add moments without crashing

Fix: 1. Restart the app: Close the app and reopen it to clear any temporary issues that may be causing crashes when editing. 2. Update the app: E... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
86.5%

Bad experience
8.5%

Neutral
4.9%

~ from our NLP analysis of 3,585 combined software ratings.

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 Private Data One Second collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Monthly Subscription: $7.99 Unlocks all features and remove ads.
  2. Yearly Subscription: $39.99 Unlocks all features and remove ads.
  3. Unlock Everything.: $34.99 Get Music, 3 Sec clips, No Watermarks or Ads
  4. Unlock extended clip options: $1.99 Allows you to select 2 and 3 second clips
  5. Unlock Music: $2.99 Unlocks 50+ song options to add to your video
  6. Remove Ads from app: $1.99 Remove banner and pop up ads from app.
  7. Remove Watermark & Last Slide: $1.99 Removes the watermark and final slide image
  8. Unlock 4k Section Of App: $0.99 Unlocks ability to export HD quality videos