fix problems on Deye Cloud [iphone]

—— Run into issues on Deye Cloud? Get help pending when official support gets back to you!

Deye Cloud

Info:

company: Ningbo Deye Technology Co., Ltd.

: https://www.deyeinverter.com/service/

: www.deyeinverter.com

Chat with our AI-based Deye Cloud Support

🛠️ Common Deye Cloud Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Update frequency is too slow

Fix: Check for updates manually by going to the App Store on your iPhone. Tap on your profile icon at the top right, scroll down to see pending u... ⇲

No download function

Fix: If you need to save data or images from Deye Cloud, take screenshots of the relevant information on your iPhone. Press the Side Button and t... ⇲

Notifications issue

Frequent push notifications after disconnection

Fix: Adjust the notification settings for Deye Cloud by going to Settings on your iPhone, scrolling down to Deye Cloud, and selecting Notificatio... ⇲

Bugs issue

Internal feedback form does not work

Fix: If the internal feedback form is not functioning, consider using alternative methods to provide feedback. Take a screenshot of the issue and... ⇲

Compatibility issue

Poor localization to Ukrainian language

Fix: Check if there are language settings within the app that allow you to switch to a different language or improve localization. Sometimes, app... ⇲

Login issues

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Account issue

Account does not exist error

Fix: Double-check the email address or username you are using to log in. Ensure there are no typos or extra spaces. If you are sure you have an a... ⇲

Support issue

Unclear quality assurance process

Fix: While you cannot directly influence the quality assurance process, you can document any bugs or issues you encounter and keep a record of th... ⇲