fix problems on Kraken Pro [iphone]

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—— Run into issues on Kraken Pro? Get help pending when official support gets back to you!

Kraken Pro: Buy & Trade Crypto
Info:
company: Kraken
: https://support.kraken.com/hc/en-us
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Payments issue

Delayed transfers

Fix: To minimize delays in transfers, ensure that you are using the correct network for the cryptocurrency you are transferring. For example, if... ⇲

High wire transfer fees

Fix: To avoid high wire transfer fees, consider using alternative funding methods such as ACH transfers or cryptocurrency transfers from another... ⇲

No instant ACH transfers

Fix: If instant ACH transfers are not available, consider using a debit card for quicker funding, as this may process faster than ACH transfers.... ⇲

Inability to withdraw funds easily

Fix: If you are having trouble withdrawing funds, ensure that you have completed all necessary verification steps and that your account is in goo... ⇲
 
Support issue

Customer support response time is slow

Fix: To get quicker responses from customer support, utilize the help center and FAQ section on the Kraken website. Many common issues are addres... ⇲

No live customer support

Fix: Utilize the help center and community forums for immediate assistance with common issues, as these resources can provide quick answers witho... ⇲
 
UI issue

Kraken Pro UI has become cluttered

Fix: To improve your experience with the app, try customizing your dashboard by removing widgets or features you do not use frequently. This can... ⇲

No average cost visibility for positions

Fix: To track your average cost, manually calculate it by keeping a record of your purchases and the amounts spent. This can be done using a simp... ⇲

Poor navigation experience

Fix: Familiarize yourself with the app's layout and features by exploring the help section or tutorials available within the app. This can help i... ⇲
 
Settings issue

No staking or interest options for US users

Fix: While waiting for staking options to become available, consider using other platforms that offer staking for the cryptocurrencies you hold.... ⇲

Lack of advanced trading features

Fix: If you require advanced trading features, consider using the desktop version of Kraken Pro, which may offer more tools and options than the... ⇲

Limited selection of cryptocurrencies

Fix: If you are looking for specific cryptocurrencies that are not available on Kraken, consider using other exchanges that offer a wider selecti... ⇲
 
Registration issue

Verification process can be problematic

Fix: If you encounter issues during the verification process, double-check that all submitted documents meet the required specifications (e.g., r... ⇲
 
Performance issue

Inconsistent app performance

Fix: Ensure that your app is updated to the latest version, as updates often include performance improvements and bug fixes. Check the App Store... ⇲
 
Glitches issue

Glitches during transactions

Fix: If you experience glitches, try restarting the app or your device to clear any temporary issues. Ensure your internet connection is stable d... ⇲
 
Customization issue

Lack of customization options

Fix: Explore the app settings to see if there are any available customization options for your dashboard or trading interface. Adjusting these se... ⇲
 
Privacy issue

No privacy features in the app

Fix: To enhance your privacy, consider using a VPN when accessing the app, which can help protect your data and location information. OR Revie... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
92.0%

Bad experience
6.4%

Neutral
1.6%

~ from our NLP analysis of 17,025 combined software ratings.

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 Private Data Kraken Pro collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics