fix problems on Synchrony Bank [iphone]

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—— Run into issues on Synchrony Bank? Get help pending when official support gets back to you!

Synchrony Bank
Info:
company: Synchrony Financial
: https://www.synchronybank.com/contact-us/
: www.synchronybank.com
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Payments issue

No confirmation number for transactions

Fix: 1. Check your transaction history: After completing a transaction, navigate to the 'Transaction History' section in the app to see if the tr... ⇲

Inability to set up recurring transfers in the app

Fix: 1. Use the website: If the app does not support recurring transfers, log in to your account via the Synchrony Bank website on a browser, whe... ⇲
 
Login issue

Face ID login issues

Fix: 1. Ensure Face ID is enabled: Go to Settings > Face ID & Passcode and make sure Face ID is set up for the Synchrony Bank app. 2. Re-registe... ⇲
 
Network issue

Synchrony Bank does not work overseas

Fix: 1. Check your mobile data settings: Ensure that your mobile data is enabled and that you have international roaming activated with your carr... ⇲
 
Bugs issue

Error messages when switching apps

Fix: 1. Close background apps: Double-tap the home button (or swipe up from the bottom on newer models) and swipe away any unnecessary apps runni... ⇲
 
Account issue

No access to previous billing cycle purchases

Fix: 1. Check the app settings: Navigate to the settings or account section of the app to see if there’s an option to view past billing cycles.... ⇲

No record of phone transactions available online

Fix: 1. Check transaction filters: In the app or website, ensure that you are not applying filters that may hide certain transactions. Look for o... ⇲

Inability to add authorized users through the app

Fix: 1. Use the website: If the app does not support adding authorized users, log in to your account on the Synchrony Bank website, where this fe... ⇲
 
Slow issue

Synchrony Bank takes a long time to load

Fix: 1. Clear app cache: Go to your iPhone settings, find the Synchrony Bank app, and clear the cache if the option is available. If not, conside... ⇲
 
Security issue

Account flagged for suspicious activity without explanation

Fix: 1. Review recent transactions: Check your recent transactions in the app to identify any that may have triggered the alert. 2. Secure your... ⇲
 
Freezing issue

Synchrony Bank crashes or freezes

Fix: 1. Update the app: Ensure you have the latest version of the app installed, as updates often fix bugs that cause crashes. 2. Restart the ap... ⇲
 
Notifications issue

No email notifications for transactions

Fix: 1. Check notification settings: Go to your iPhone settings, find the Synchrony Bank app, and ensure notifications are enabled. 2. Check ema... ⇲
 
Compatibility issue

Inconsistent performance on iPhone and iPad

Fix: 1. Ensure both devices are updated: Check for updates on both your iPhone and iPad (Settings > General > Software Update) to ensure they are... ⇲
 
Features issue

Limited features compared to website

Fix: 1. Use the website: For features not available in the app, log in to your account on the Synchrony Bank website, where you may find a more c... ⇲
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 what users are saying
Good experience
96.4%

Neutral
1.8%

Bad experience
1.7%

~ from our NLP analysis of 26,570 combined software ratings.

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 Private Data Synchrony Bank collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics