fix problems on Cali [iphone]

—— Run into issues on Cali? Get help pending when official support gets back to you!

California WIC App

Info:

company: CDPH

: https://www.cdph.ca.gov/Programs/CFH/DWICSN/Pages/AboutWIC/CDPHWICDivision/ContactUs.aspx

Chat with our AI-based Cali Support

🛠️ Common Cali Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Registration process is frustrating

Fix: Ensure that you have a stable internet connection before starting the registration process. If the app is slow or unresponsive, try closing... ⇲

Error message for birthdate format

Fix: Check the format required for entering your birthdate. Typically, apps require a specific format like MM/DD/YYYY. Make sure you are using th... ⇲

Slow issue

Slow loading times

Fix: Clear the app's cache by going to your iPhone settings, selecting the app, and choosing to clear cache if available. This can help improve l... ⇲

Cali logs out unexpectedly

Fix: Check if your app is updated to the latest version. Developers often release updates to fix bugs that may cause unexpected logouts. Go to th... ⇲

No option for face recognition login

Fix: Check if your device supports Face ID and that it is enabled in your device settings. Go to Settings > Face ID & Passcode to ensure it is se... ⇲

Account issue

Password reset fails

Fix: Ensure that you are entering the correct email address associated with your account. Check your spam or junk folder for the password reset e... ⇲

Crashes issue

Cali crashes frequently

Fix: Make sure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. Keeping your de... ⇲

Cali does not open

Fix: Check if your device has enough storage space. If storage is low, try deleting unused apps or files to free up space, then attempt to open t... ⇲

Camera issue

Inability to scan items quickly

Fix: Ensure that you are holding the item steady and in good lighting when scanning. Sometimes, poor lighting can affect the scanner's ability to... ⇲

UI issue

Navigation issues

Fix: Familiarize yourself with the app's layout by exploring the menus and options. Sometimes, taking a moment to understand the navigation can h... ⇲

Glitches issue

Glitches with account access

Fix: Log out of your account and then log back in. This can sometimes reset any temporary glitches related to account access. OR If the issue... ⇲

Bugs issue

Benefits disappearing and reappearing

Fix: Check for any updates to the app that may address this issue. Go to the App Store and see if an update is available. OR If benefits are s... ⇲

Inconsistent item eligibility scanning

Fix: Ensure that you are scanning items that are eligible according to the guidelines provided in the app. Sometimes, items may not be eligible d... ⇲

Support issue

Lack of customer support for app issues

Fix: Look for a help or FAQ section within the app that may provide answers to common issues. This can often resolve problems without needing dir... ⇲