fix problems on OvrC [iphone]

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—— Run into issues on OvrC? Get help pending when official support gets back to you!

OvrC
Info:
company: Wirepath Home Systems, LLC
: http://www.ovrc.com/index.html
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Customization issue

Doesn't save selected layout

Fix: Check if there is a 'Save Layout' option in the app settings. If available, make sure to save your preferred layout after making changes.... ⇲

No sorting options for devices

Fix: Look for any filter or sort options within the app settings. If none exist, consider organizing devices into groups or categories manually f... ⇲
 
Settings issue

Requires adding MAC address column every time

Fix: Look for a settings option that allows you to customize the columns displayed. If you can save your preferences, do so to avoid re-adding th... ⇲

Clients changed to wrong time zone

Fix: Check the time zone settings in the app. Ensure that the correct time zone is selected for your account and devices. OR Manually adjust t... ⇲

Forced cloud services for home devices

Fix: Review the app settings to see if there is an option to disable cloud services. If not, consider using the app without cloud features if pos... ⇲

Can't remove rooms from settings

Fix: Check if there is a specific option in the settings to manage rooms. If you find it, follow the prompts to remove the unwanted rooms. OR... ⇲
 
UI issue

Nested scrolling sections are confusing

Fix: Familiarize yourself with the app's layout by spending some time exploring each section. Take notes on how to navigate between nested sectio... ⇲

New interface is challenging to use

Fix: Take some time to explore the new interface. Look for a tutorial or help section within the app that can guide you through the new features... ⇲

OvrC mirrors web version without functionality

Fix: Use the web version of the app on a desktop or laptop for full functionality if the mobile app is lacking features. OR Check for any upda... ⇲
 
Login issue

Frequent password recognition issues

Fix: Ensure that your password is being entered correctly. Use a password manager to help autofill your credentials accurately. OR Reset your... ⇲

Doesn't remember credentials

Fix: Check if the app has an option to remember your login credentials. If it does, ensure that this option is enabled when you log in. OR Use... ⇲

White screen after login

Fix: Force close the app by swiping up from the bottom of the screen and swiping the OvrC app off the screen. Reopen the app to see if the issue... ⇲

Blank screen after signing in

Fix: Force close the app and reopen it. If the issue persists, try restarting your iPhone to clear any temporary glitches. OR Check your inter... ⇲
 
Notifications issue

Alerts for offline devices are ineffective

Fix: Check the notification settings on your iPhone. Go to Settings > Notifications > OvrC and ensure that notifications are enabled and set to y... ⇲
 
Network issue

Connection errors when adding new customers

Fix: Ensure that you have a stable internet connection. If you are on Wi-Fi, try switching to cellular data or vice versa to see if it resolves t... ⇲
 
Crashes issue

OvrC completely stopped working

Fix: Delete the app and reinstall it from the App Store. This can resolve many issues related to app performance. OR Check for any iOS updates... ⇲
 
Updates issue

Limited details without pro device

Fix: Explore the app to see if there are any features that can be unlocked through in-app purchases or upgrades that may provide more details.... ⇲
 
Bugs issue

Basic quality control issues

Fix: Regularly update the app to ensure you have the latest bug fixes and improvements. Go to the App Store and check for updates. OR If you e... ⇲
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 what users are saying
Bad experience
66.7%

Good experience
27.8%

Neutral
5.6%

~ from our NLP analysis of 36 combined software ratings.

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 Private Data OvrC collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics