fix problems on Conico [iphone]

—— Run into issues on Conico? Get help pending when official support gets back to you!

Conico

Info:

company: Shenzhen Leng Qian Bao Technology Co., Ltd.

: https://www.conico.com/

: www.conico.com

Chat with our AI-based Conico Support

🛠️ Common Conico Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Sound doesn’t work half the time

Fix: 1. Check the volume settings on your iPhone and ensure that the mute switch is off. 2. Restart the Conico app by double-tapping the home but... ⇲

Conico crashes during setup

Fix: 1. Ensure that your iPhone is running the latest version of iOS by going to Settings > General > Software Update. 2. Delete the Conico app a... ⇲

Network issue

Conico won’t open or load away from home

Fix: 1. Check your mobile data settings to ensure that Conico is allowed to use cellular data. Go to Settings > Cellular and toggle on Conico. 2.... ⇲

Inability to connect to 5G

Fix: 1. Ensure that your iPhone is 5G compatible and that you are in an area with 5G coverage. 2. Check your cellular settings by going to Settin... ⇲

Conico server down

Fix: 1. Check the Conico website or social media for any announcements regarding server outages. 2. Restart the app to see if it reconnects to th... ⇲

Network errors during video playback

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart the Conico app to refresh the video stream. 3. Try lowering the video q... ⇲

Conico fails to connect to router

Fix: 1. Ensure that your router is powered on and functioning properly. 2. Restart both the router and the Conico device to refresh the connectio... ⇲

Notifications issue

Notifications not sent

Fix: 1. Check the notification settings for Conico by going to Settings > Notifications > Conico and ensure that Allow Notifications is toggled o... ⇲

Motion alerts do not work

Fix: 1. Check the motion alert settings within the Conico app to ensure they are enabled. 2. Ensure that the camera is positioned correctly and t... ⇲

Audio issue

Sound automatically on mute

Fix: 1. Check the app settings within Conico to see if there is an option to control sound settings. 2. Restart the app to see if it resolves the... ⇲

Weird noises from device

Fix: 1. Check if the noises are coming from the device itself or the app. If it's the device, ensure it is placed on a stable surface. 2. Restart... ⇲

Sound switches to phone speaker while using headphones

Fix: 1. Check the headphone connection to ensure they are properly plugged in. 2. Restart the Conico app to see if it recognizes the headphones c... ⇲

Camera issue

Camera disconnects from network frequently

Fix: 1. Ensure that your Wi-Fi network is stable and has a strong signal where the camera is located. 2. Restart your router to refresh the conne... ⇲

Slow issue

Video loading is slow

Fix: 1. Check your internet speed using a speed test app to ensure you have sufficient bandwidth. 2. Close any other apps that may be using bandw... ⇲

Battery issue

Device requires constant power

Fix: 1. Ensure that the device is plugged into a reliable power source. 2. Check the power adapter and cable for any damage or wear. 3. If using... ⇲

Conico logs out frequently

Fix: 1. Ensure that you are using the latest version of the app by checking for updates in the App Store. 2. Clear the app cache by going to Sett... ⇲

Compatibility issue

Bluetooth issues

Fix: 1. Ensure that Bluetooth is enabled on your iPhone by going to Settings > Bluetooth. 2. Forget the Bluetooth device by tapping on the 'i' ic... ⇲

UI issue

No landscape mode for iPad

Fix: 1. Check if the app has an update available that may include landscape mode. 2. Try rotating your iPad to see if the app automatically adjus... ⇲

Keyboard not showing for WiFi input

Fix: 1. Restart the Conico app to see if the keyboard appears. 2. Check if your iPhone has any pending software updates by going to Settings > Ge... ⇲

Payments issue

Cloud storage purchase issues

Fix: 1. Ensure that your payment method is valid and has sufficient funds. 2. Check your internet connection to ensure that it is stable during t... ⇲