fix problems on E! [iphone]

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—— Run into issues on E!? Get help pending when official support gets back to you!

E!
Info:
company: NBCUniversal Media, LLC
: http://www.eonline.com/news/mobile
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Compatibility issue

Inability to access app on older devices

Fix: 1. Check the app's compatibility requirements in the App Store. 2. If your device is not supported, consider upgrading to a newer device tha... ⇲
 
Video issue

Episodes fail to play or display error messages

Fix: 1. Close the app and restart your iPhone. 2. Check your internet connection and switch between Wi-Fi and cellular data if necessary. 3. Clea... ⇲

Inconsistent playback quality

Fix: 1. Check your internet connection and switch between Wi-Fi and cellular data if necessary. 2. Lower the video quality in the app settings if... ⇲
 
UI issue

Pause button malfunctions

Fix: 1. Restart the app by closing it completely and reopening it. 2. Check for any updates for the E! app in the App Store and install them. O... ⇲
 
Battery issue

E! drains battery quickly

Fix: 1. Reduce screen brightness while using the app. 2. Close other apps running in the background to conserve battery life. 3. Enable Low Power... ⇲
 
Syncing issue

Unlinks TV provider frequently

Fix: 1. Ensure that you are logged into your TV provider account correctly. 2. Re-link your TV provider by going to the app settings and selectin... ⇲

E! does not remember last watched episode

Fix: 1. Ensure you are logged into your account. 2. Try closing the app completely and reopening it to refresh the session. OR 1. If the issue... ⇲

Issues with linking TV provider

Fix: 1. Double-check your TV provider credentials for accuracy. 2. Try unlinking and then relinking your TV provider in the app settings. OR 1... ⇲
 
Crashes issue

E! crashes or skips scenes

Fix: 1. Close the app and restart your iPhone. 2. Check for updates for the E! app in the App Store and install them. 3. Clear the app's cache by... ⇲

E! requires constant restarts

Fix: 1. Close the app completely and restart your iPhone. 2. Check for updates for the E! app in the App Store and install them. OR 1. If the... ⇲
 
Permissions issue

Location services required to watch content

Fix: 1. Go to Settings > Privacy > Location Services and ensure that Location Services are enabled for the E! app. 2. If you do not want to share... ⇲
 
Customization issue

Cannot control continue watching list

Fix: 1. Ensure you are logged into your account. 2. Try refreshing the app by closing it and reopening it. 3. Check for updates in the App Store... ⇲
 
Slow issue

E! performance degrades with multitasking

Fix: 1. Close other apps running in the background to free up resources. 2. Restart your iPhone to clear temporary files and improve performance.... ⇲
 
Ads issue

Commercials during shows

Fix: 1. Check if there is an option to subscribe to an ad-free version of the app. 2. If not, consider using a different streaming service that o... ⇲
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 what users are saying
Good experience
88.4%

Bad experience
8.7%

Neutral
2.9%

~ from our NLP analysis of 9,461 combined software ratings.

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 Private Data E! collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics