fix problems on My Lawn [iphone]

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—— Run into issues on My Lawn? Get help pending when official support gets back to you!

My Lawn: A Guide to Lawn Care
Info:
company: Scotts Miracle-Gro
: https://scottsmiraclegro.com/contact-us
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Customization issue

Inability to adjust application dates

Fix: 1. Check for app updates: Go to the App Store, tap on your profile icon, and scroll to see if My Lawn has an update available. 2. Look for s... ⇲

Cannot separate different lawn sections

Fix: 1. Check app settings: Look for options in the app that allow you to create multiple lawn sections or zones. 2. Use notes or tags: If the ap... ⇲

No option to schedule reminders for applications

Fix: 1. Use your phone's calendar: Manually create reminders in your phone's calendar app for application dates. 2. Use a reminder app: Consider... ⇲

My Lawn does not allow for easy modification of schedules

Fix: 1. Explore app settings: Look for options to edit or modify schedules in the app's settings or schedule section. 2. Create new schedules: If... ⇲
 
Availability issue

Limited product availability in app

Fix: 1. Check for updates: Ensure the app is updated to the latest version as new products may be added in updates. 2. Explore alternative produc... ⇲
 
Notifications issue

Water tracking feature lacks push notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > My Lawn and ensure notifications for water tracking are enabled. 2. Manuall... ⇲

Limited weather integration for notifications

Fix: 1. Check app settings: Look for weather settings within the app to ensure they are enabled. 2. Use a weather app: Download a dedicated weath... ⇲
 
Payments issue

My Lawn does not recognize purchased plans

Fix: 1. Log out and log back in: Go to the app settings, log out of your account, and then log back in to refresh your account data. 2. Check for... ⇲

Repeated prompts to purchase products already bought

Fix: 1. Log out and log back in: This can refresh your account and may resolve the issue. 2. Check purchase history: Look for a purchase history... ⇲
 
Updates issue

Historical data lost after updates

Fix: 1. Check if data is stored in the cloud: If the app has a cloud backup feature, log in to your account to see if historical data can be rest... ⇲
 
Bugs issue

Inconsistent product recommendations

Fix: 1. Update your profile: Ensure your lawn details (size, type, etc.) are accurately entered in the app to improve recommendations. 2. Provide... ⇲

My Lawn does not provide basic yard information

Fix: 1. Check for updates: Ensure the app is updated to the latest version, as new features may be added. 2. Use external resources: Consider usi... ⇲

Inaccurate timing for product applications

Fix: 1. Review application guidelines: Check the product guidelines for application timing and adjust your schedule accordingly. 2. Manually adju... ⇲
 
Support issue

Customer service issues

Fix: 1. Use in-app support: If available, check for a help or support section within the app for FAQs or troubleshooting tips. 2. Look for commun... ⇲
 
Privacy issue

My Lawn tracks location when not in use

Fix: 1. Adjust location settings: Go to Settings > Privacy > Location Services > My Lawn and change the setting to 'While Using the App' or 'Neve... ⇲
 
Loading issue

Loading issues with the app

Fix: 1. Clear app cache: If the app has a cache-clearing option in settings, use it to free up space. 2. Restart your device: A simple restart ca... ⇲
 
Freezing issue

My Lawn hangs during plan creation

Fix: 1. Restart the app: Close and reopen the app to refresh its state. 2. Check for updates: Ensure you are using the latest version of the app.... ⇲
 
UI issue

Confusing user interface after updates

Fix: 1. Explore the app: Take time to navigate through the app to familiarize yourself with the new layout and features. 2. Check for tutorials:... ⇲
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 what users are saying
Good experience
61.5%

Bad experience
30.0%

Neutral
8.6%

~ from our NLP analysis of 2,268 combined software ratings.

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 Private Data My Lawn collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics