fix problems on LEGOLAND Cali [iphone]

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—— Run into issues on LEGOLAND Cali? Get help pending when official support gets back to you!

LEGOLAND California - Official
Info:
company: Merlin Entertainments
: https://www.legoland.com/mobileapp/
: www.legoland.com
Chat with our AI-based LEGOLAND Cali Support
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Account issue

Cannot add annual pass to app

Fix: Double-check that you are entering the correct annual pass number and any required personal information. Ensure that your internet connectio... ⇲
 
Search issue

Rides disappear from search while running

Fix: Try refreshing the app or restarting it to see if the rides reappear. This can help clear any temporary glitches. OR If rides are disappe... ⇲

Food locations disappear from search

Fix: Similar to rides, refresh the app or restart it to see if food locations reappear. Make sure you have a stable internet connection. OR Ch... ⇲
 
Updates issue

Food locations do not post menus

Fix: If menus are not available, consider checking the LEGOLAND California website for food options and menus, as they may be listed there. OR... ⇲

No info on water park rides or height requirements

Fix: Visit the LEGOLAND California website for detailed information on water park rides and height requirements, as this information may not be a... ⇲

Some rides closed for maintenance not reflected in app

Fix: Check the official LEGOLAND California website or social media for real-time updates on ride closures, as the app may not always reflect thi... ⇲
 
UI issue

Difficult to find reservation button

Fix: Explore the app's main menu or settings to locate the reservation section. If it’s not obvious, try using the search function within the app... ⇲

Reservation process is cumbersome

Fix: Take notes on each step of the reservation process to identify where it becomes cumbersome, and look for any options to streamline your sele... ⇲

Map view resets zoom level

Fix: Try to avoid zooming in too much, as this may trigger the reset. Instead, use the map in a more general view. OR If the map resets, try t... ⇲

Difficult to navigate app for annual passholders

Fix: Familiarize yourself with the app layout by exploring each section. Take notes on where key features are located for easier access in the fu... ⇲

LEGOLAND Cali layout is confusing

Fix: Take some time to explore the app and familiarize yourself with its layout. Make a list of where key features are located for quick referenc... ⇲
 
Syncing issue

LEGOLAND Cali does not save reservations

Fix: Ensure that you are logged into your account before making reservations, as being logged out may prevent saving. OR After making a reserv... ⇲
 
Bugs issue

Wait times are often inaccurate

Fix: Check for any updates to the app that may address wait time inaccuracies. If the app is up to date, consider using the official website or a... ⇲
 
Loading issue

Map does not always load

Fix: Ensure you have a strong internet connection, as a weak signal can prevent the map from loading. Try switching to a different network if pos... ⇲
 
Login issue

LEGOLAND Cali opens embedded web browser and logs out

Fix: Check your app settings to see if there is an option to disable the embedded browser feature, which may help prevent logging out. OR If t... ⇲
 
Payments issue

No cash accepted in park

Fix: Plan ahead by ensuring you have a credit or debit card ready for purchases in the park, as cash is not accepted. OR Consider using a mobi... ⇲
 
Slow issue

GPS updates are slow

Fix: Ensure that location services are enabled for the app in your device settings. This can improve GPS accuracy and speed. OR If GPS updates... ⇲
 
Customization issue

No option to remove completed rides from map

Fix: Check the app settings to see if there is an option to hide completed rides. If not, consider keeping a manual list of completed rides. OR... ⇲

No favorites list feature

Fix: If the app lacks a favorites feature, consider using a notes app to keep track of your favorite rides and food locations. OR You can also... ⇲
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 what users are saying
Good experience
96.7%

Neutral
2.1%

Bad experience
1.2%

~ from our NLP analysis of 10,269 combined software ratings.

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 Private Data LEGOLAND Cali collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Diagnostics