fix problems on Ubox [iphone]

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—— Run into issues on Ubox? Get help pending when official support gets back to you!

Ubox
Info:
company: 洪波 王
: http://www.ubianet.com
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Login issue

Ubox requires daily sign-in

Fix: Check if there is an option in the app settings to stay signed in or remember your credentials. If available, enable this option to avoid da... ⇲
 
UI issue

Challenging interface and poor instructions

Fix: Explore the app thoroughly to familiarize yourself with its layout. Take notes on where key features are located to help navigate more easil... ⇲

No tap/drag to pan functionality

Fix: Check if there are any settings in the app that allow you to enable or customize camera controls. If tap/drag is not available, look for alt... ⇲
 
Camera issue

Deleting videos disconnects camera

Fix: Before deleting videos, ensure that the camera is connected to a stable Wi-Fi network. This may help prevent disconnections during the delet... ⇲

Cannot view multiple cameras simultaneously

Fix: Check if the app has a multi-camera view option in the settings or main interface. If available, enable this feature to view multiple camera... ⇲

Camera movement lag in app

Fix: Check your internet connection speed. A slow connection can cause lag. If possible, switch to a faster network or use a wired connection.... ⇲
 
Video issue

Difficult to repeat play recorded videos

Fix: Check if there is a 'playback' or 'history' section in the app where recorded videos are stored. This may allow you to access and replay vid... ⇲

Limited video clip length for motion detection

Fix: Check the app settings for any options to adjust the clip length for motion detection recordings. If available, increase the duration to cap... ⇲
 
Battery issue

Power consumption issues

Fix: Reduce the camera's resolution or frame rate in the app settings to lower power consumption. This can help extend battery life if the camera... ⇲
 
Payments issue

Subscription required for video deletion

Fix: Review the subscription plan details to see if there are any options for a lower-cost plan that still allows video deletion. OR If you do... ⇲

High subscription fees

Fix: Evaluate the features you actually use and consider downgrading to a more basic plan that fits your needs and budget. OR Look for promoti... ⇲
 
Network issue

Slow connection times

Fix: Ensure that your Wi-Fi network is stable and has a strong signal. Consider moving the camera closer to the router or using a Wi-Fi extender.... ⇲

Inability to change Wi-Fi without re-adding camera

Fix: Before changing Wi-Fi, ensure you have the camera's current settings saved. After changing the Wi-Fi, follow the setup process to reconnect... ⇲
 
Notifications issue

Frequent motion alarm notifications

Fix: Adjust the motion detection settings in the app to lower the sensitivity or set specific zones for detection to reduce false alarms. OR T... ⇲
 
Support issue

Limited features for customer service chat

Fix: Utilize any available FAQs or help sections within the app to find answers to common questions instead of relying solely on customer service... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
95.7%

Neutral
2.5%

Bad experience
1.8%

~ from our NLP analysis of 7,534 combined software ratings.

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 Private Data Ubox collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location

  Cost of Subscriptions
  1. 7-day recurring cloud storage: $1.99 cloud storage-continuous monthly subscription
  2. 30-day recurring cloud storage: $3.99 cloud storage-continuous monthly subscription
  3. 30-day event trigger video: $3.99 Keep cloud video in last 30 days
  4. 2 x 30 days cloud recording: $3.49 2 devices,7 days cycling record in 30 days
  5. 2 x 180 days cloud recording: $6.99 2 devices,30 days cycling record in 180 days
  6. Cloud storage 30 days: $1.99 Upload key video to cloud storage in 30 days
  7. 7-day recurring cloud storage: $20.49 Cloud Storage-Continuous Annual Subscription
  8. 30-day recurring cloud storage: $38.99 Cloud Storage-Continuous Annual Subscription
  9. 3 x 30 days cloud recording: $4.99 3 devices,7 days cycling record in 30 days
  10. 360-day event trigger video: $39.99 Keep cloud video in last 360 days