fix problems on Hvv [iphone]

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—— Run into issues on Hvv? Get help pending when official support gets back to you!

hvv - Public Transport Hamburg
Info:
company: Hamburger Hochbahn AG
: http://www.hvv.de/en/publication-data/
: www.hvv.de
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Bugs issue

Unreliable ticket purchasing

Fix: 1. Ensure a stable internet connection: Check your Wi-Fi or mobile data connection. If it's weak, try switching to a different network or mo... ⇲

Inaccurate travel time estimates

Fix: 1. Check for real-time updates: Ensure that you have enabled location services for the HVV app. Go to Settings > Privacy > Location Services... ⇲

Suggested trips are convoluted

Fix: 1. Use specific search criteria: When searching for trips, be as specific as possible with your departure and arrival points, and times. Thi... ⇲

Persistent system errors

Fix: 1. Restart your device: A simple restart can often resolve persistent system errors by refreshing the system's memory. 2. Update the app: En... ⇲

Typographical errors in the app

Fix: 1. Report errors: While you cannot contact developers, you can take note of the errors and share them with other users or on forums to raise... ⇲
 
Offline issue

No offline directions available

Fix: 1. Download maps for offline use: If the HVV app allows, look for an option to download maps or routes for offline access. This is often fou... ⇲
 
UI issue

User interface is overly bright and flashy

Fix: 1. Adjust device settings: Go to Settings > Display & Brightness and reduce the brightness of your screen. You can also enable 'Night Shift'... ⇲

Difficulties in selecting departure or arrival times

Fix: 1. Use the time picker: If the app has a time picker, ensure you are using it correctly. Tap on the time field and scroll to select the desi... ⇲
 
Login issue

No login or logout feature

Fix: 1. Check for account settings: Look in the app settings for any account management options. Some apps may not have a traditional login/logou... ⇲
 
Freezing issue

hvv freezes during use

Fix: 1. Close background apps: Double-tap the home button (or swipe up) and close any unnecessary apps running in the background to free up syste... ⇲
 
Network issue

Inconsistent connection times

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if one is more... ⇲
 
Slow issue

Slow performance

Fix: 1. Free up device resources: Close any unnecessary apps running in the background and check your device storage to ensure you have enough fr... ⇲
 
Updates issue

Recent updates have caused functionality issues

Fix: 1. Check for further updates: Sometimes, developers release quick fixes after a major update. Go to the App Store and check if there are any... ⇲
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 what users are saying
Good experience
80.0%

Bad experience
10.0%

Neutral
10.0%

~ from our NLP analysis of 10 combined software ratings.

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 Private Data hvv collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Financial Info
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics