fix problems on Sonesta [iphone]

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—— Run into issues on Sonesta? Get help pending when official support gets back to you!

Sonesta
Info:
company: Sonesta International Hotels Corporation
: https://www.sonesta.com/support
: www.sonesta.com
Chat with our AI-based Sonesta Support
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Features issue

Missing points request feature not functional

Fix: Log out of your account and log back in. Sometimes, refreshing your session can resolve issues with features not functioning properly. Go to... ⇲

Limited functionality

Fix: Explore the app thoroughly to ensure you are aware of all features. Sometimes, features may be hidden in menus or require specific actions t... ⇲
 
Loading issue

Profile page fails to load

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if the profile page loads under different... ⇲
 
Permissions issue

Requires confirmation number to view reservations

Fix: Check if you are logged into the correct account associated with your reservations. If not, log out and log back in with the correct credent... ⇲
 
Screen issue

Blank screens when booking

Fix: Restart your iPhone. This can help clear temporary glitches that may be causing the app to display blank screens. OR Check for app update... ⇲
 
Customization issue

No option for adjoining rooms

Fix: Use the app's search filters to specify your needs. If there is no option for adjoining rooms, consider calling the hotel directly after boo... ⇲
 
Bugs issue

Incorrect information entry in 'my trips'

Fix: Manually update your trip information. Go to the 'My Trips' section, select the trip, and look for an option to edit or update the details.... ⇲

Sonesta does not work when needed

Fix: Ensure your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. OR Che... ⇲
 
Syncing issue

Booking does not automatically update

Fix: Check your app settings to ensure notifications are enabled. Go to your iPhone settings, find the Sonesta app, and make sure notifications a... ⇲

Inconsistent updates across devices

Fix: Make sure you are logged into the same account on all devices. This ensures that your data syncs correctly across devices. OR Manually re... ⇲
 
Freezing issue

Sonesta freezes during hotel selection

Fix: Close other apps running in the background to free up memory. Double-click the home button (or swipe up from the bottom) and swipe away any... ⇲
 
Storage issue

Does not store upcoming trips

Fix: Ensure you are logged into your account. If you are using the app as a guest, it may not save your trips. Log in to your account to save you... ⇲
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 what users are saying
Good experience
95.4%

Bad experience
2.9%

Neutral
1.7%

~ from our NLP analysis of 2,416 combined software ratings.

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 Private Data Sonesta collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Usage Data
    • Diagnostics