fix problems on Secret Photo Vault [iphone]

—— Run into issues on Secret Photo Vault? Get help pending when official support gets back to you!

Secret Photo Vault: Keepsafe

Info:

company: KeepSafe Software, Inc

: https://support.getkeepsafe.com/hc/en-us

: www.getkeepsafe.com

Chat with our AI-based Secret Photo Vault Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

app crashes frequently

Fix: 1. Update the App: Ensure that you are using the latest version of Keepsafe. Go to the App Store, search for Keepsafe, and tap 'Update' if a... »»

slow video import

Fix: 1. Check Video Format: Ensure that the videos you are trying to import are in a compatible format (e.g., MP4). Convert them if necessary usi... »»

Syncing issue

files not syncing between devices

Fix: 1. Check Internet Connection: Ensure both devices are connected to a stable internet connection. 2. Sign Out and Back In: Go to Settings in... »»

Uploads issue

missing photos after import

Fix: 1. Check Import Location: Ensure that you are looking in the correct album or folder within Keepsafe. 2. Re-import Photos: If photos are mi... »»

photos corrupted or missing

Fix: 1. Check File Integrity: Ensure that the files you are importing are not corrupted before importing them into Keepsafe. 2. Re-import Photos... »»

Storage issue

storage space issues

Fix: 1. Manage Storage: Go to Settings > General > iPhone Storage and review what is taking up space. Delete unnecessary apps, photos, or files.... »»

limited cloud storage

Fix: 1. Manage Files: Regularly delete files that you no longer need to free up space. 2. Use Alternative Cloud Services: Consider using other c... »»

app takes up excessive storage

Fix: 1. Clear Cache: Offload the app to clear cache without losing data. 2. Delete Unused Files: Regularly review and delete files that you no l... »»

Backup issue

cloud backup not functioning

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection for the backup to function. 2. Enable Backup Settings: Go to Set... »»

Ads issue

ads are intrusive

Fix: 1. Upgrade to Premium: Consider upgrading to the premium version of Keepsafe, which typically removes ads. 2. Use Ad Blockers: If you are u... »»

Bugs issue

files show 0 KB

Fix: 1. Restart the App: Close and reopen Keepsafe to refresh the file display. 2. Re-import Files: If files show 0 KB, try re-importing them to... »»

inability to delete files properly

Fix: 1. Check Deletion Process: Ensure you are following the correct steps to delete files. Usually, you need to select the file and then choose... »»

error messages during export

Fix: 1. Check File Format: Ensure that the files you are trying to export are in a supported format. 2. Restart the App: Close and reopen Keepsa... »»

Security issue

unable to recover lost pin

Fix: 1. Use Recovery Options: Check if Keepsafe has a recovery option for lost pins. Follow the prompts to recover your account. 2. Reset App: I... »»

Support issue

poor customer support

Fix: 1. Use Help Center: Check the Keepsafe Help Center for FAQs and troubleshooting guides that may address your issue. 2. Community Forums: Lo... »»

Customization issue

shared album feature unwanted

Fix: 1. Disable Sharing: If you do not want to use the shared album feature, check the app settings to disable it. 2. Manage Shared Albums: If y... »»

app does not allow file naming

Fix: 1. Use Descriptive Folders: Organize your files into descriptive folders to help identify them without naming. 2. Provide Feedback: While n... »»

Glitches issue

glitchy performance

Fix: 1. Update the App: Ensure you are using the latest version of Keepsafe. Go to the App Store and check for updates. 2. Restart Your Device:... »»

UI issue

zoom functionality inadequate

Fix: 1. Use Pinch to Zoom: Ensure you are using the pinch gesture to zoom in and out on photos. 2. Check App Settings: Look for any settings rel... »»

Payments issue

premium subscription required for full access

Fix: 1. Evaluate Needs: Assess which features you need and consider if the premium subscription is worth it for you. 2. Use Free Features: Make... »»

Settings issue

no option for local storage

Fix: 1. Use Alternative Apps: If local storage is essential, consider using alternative apps that allow local storage of files. 2. Backup to Dev... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.9%

Bad experience

3.5%

Neutral

2.5%

~ from our NLP analysis of 322,605 combined software ratings.

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قفل الصور و الفيديو و ملفاتي

LockMyPix Secret Photo Vault

Private Data Secret Photo Vault collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data

Cost of Subscriptions

Keepsafe Yearly Premium: $23.99 Increase storage & restore trash for a year
Keepsafe Monthly Premium: $9.99 Increase storage & restore trash for a month
KeepSafe Premium: $23.99 Protect your photos and videos with KeepSafe Plus. Even if you lose your phone, you can get your content back and you can connect multiple devices. KeepSafe Plus also gives you better privacy control with individual album lock and PIN timeout.
Keepsafe Premium: $12.99 More storage and full functionality
KeepSafe Premium: $4.99 Protect your photos and videos with KeepSafe Plus. Even if you lose your phone, you can get your content back and you can connect multiple devices. KeepSafe Plus also gives you better privacy control with individual album lock and PIN timeout.
Keepsafe Premium: Cloud Hider: $35.99 Private cloud backups, decoy albums, & more!
KeepSafe Premium: $5.99 KeepSafe Premium increases your Private Cloud storage from 200 items to 5000 items. It also gives access to all premium features marked with a crown inside the app.
KeepSafe Premium: $35.99 KeepSafe Premium offers up to 5000 photos and videos for backup and many other premium features.
KeepSafe Premium: $5.99 KeepSafe Premium offers up to 5000 photos and videos for backup and many other premium features.
Keepsafe Premium — Hide Photos: $12.99 Get more privacy, storage & restore trash