fix problems on Hop Fastpass [iphone]

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—— Run into issues on Hop Fastpass? Get help pending when official support gets back to you!

Hop Fastpass
Info:
company: TriMet
: https://support.myhopcard.com
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Bugs issue

Inconsistent card scanning

Fix: 1. Clean the Card: Ensure that the card is clean and free from scratches or dirt that may interfere with scanning. 2. Adjust Scanning Angle... ⇲
 
UI issue

Requires multiple steps to board

Fix: 1. Familiarize Yourself with the Process: Review the boarding process in the app to understand the steps required. 2. Prepare in Advance: B... ⇲

Confusing user interface

Fix: 1. Take Time to Explore: Spend time navigating the app to become familiar with its layout and features. 2. Look for Help Sections: Check if... ⇲
 
Support issue

No customer support contact within the app

Fix: 1. Check the Website: Visit the official Hop Fastpass website for customer support options, including email or phone contact information. 2... ⇲

Frequent delays in customer service responses

Fix: 1. Use Alternative Support Channels: If you experience delays, try reaching out through social media or community forums for quicker respons... ⇲
 
Payments issue

Cannot purchase monthly passes

Fix: 1. Check for Updates: Ensure that the app is updated to the latest version, as new features may be added. 2. Use Alternative Methods: If th... ⇲

Transaction errors when loading money

Fix: 1. Check Payment Method: Ensure that your payment method is valid and has sufficient funds. 2. Retry the Transaction: Close the app and reo... ⇲

Charges for virtual card despite existing balance

Fix: 1. Review Account Settings: Check your account settings to ensure that the balance is correctly reflected and that there are no issues with... ⇲

Inability to purchase tickets for others easily

Fix: 1. Use Alternative Methods: If the app does not support purchasing tickets for others, consider buying tickets at a physical location or thr... ⇲

Requires re-entering card information for larger amounts

Fix: 1. Use Smaller Transactions: If the app requires re-entering information for larger amounts, consider breaking down the transaction into sma... ⇲

Hop Fastpass does not provide proof of payment

Fix: 1. Take Screenshots: After completing a transaction, take a screenshot of the confirmation screen as proof of payment. 2. Check Email: If t... ⇲
 
Compatibility issue

Physical card deactivates when adding to Apple Wallet

Fix: 1. Remove from Apple Wallet: If you have added the card to Apple Wallet and it deactivates, remove it from the wallet and use it as a physic... ⇲

Inability to use both virtual and physical cards simultaneously

Fix: 1. Choose One Method: Decide whether to use the virtual card or the physical card for transactions to avoid confusion. 2. Contact Support:... ⇲

Limited functionality compared to previous app

Fix: 1. Provide Feedback: While you cannot contact support, consider providing feedback through the app store reviews to express your needs. 2.... ⇲
 
Loading issue

Hop Fastpass fails to load virtual card

Fix: 1. Check Internet Connection: Ensure that your device is connected to a stable internet connection. 2. Restart the App: Close the app compl... ⇲

Frequent loading screen issues

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if it improves loa... ⇲
 
Customization issue

No tutorial or guidance for new users

Fix: 1. Explore the App: Take time to navigate through the app to familiarize yourself with its features. 2. Look for Help Sections: Check if th... ⇲
 
Network issue

Hop Fastpass does not show real-time bus stop information

Fix: 1. Check Settings: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure Hop Fas... ⇲
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 what users are saying
Bad experience
78.3%

Good experience
18.2%

Neutral
3.5%

~ from our NLP analysis of 599 combined software ratings.

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 Private Data Hop Fastpass collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics