fix problems on Italo [iphone]

—— Run into issues on Italo? Get help pending when official support gets back to you!

Italo: Italian Highspeed Train

Info:

company: Italo S.p.A.

: https://www.italotreno.com/en/support-contacts

: www.italotreno.com

Chat with our AI-based Italo Support

🛠️ Common Italo Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot add multiple tickets with same name to Wallet

Fix: To work around this limitation, consider using different names for each ticket when booking. This can be done by adding a middle initial or... ⇲

Automatic seat assignment without option to choose

Fix: Check if the app has a 'preferences' or 'settings' section where you can specify your seating preferences. If not, consider booking your tic... ⇲

Wallet issue

Cannot download tickets to Apple Wallet with same name

Fix: As a workaround, try renaming the tickets with a different identifier (like a date or train number) before attempting to download them to Ap... ⇲

Payments issue

Credit card form not recognized for stored cards

Fix: Ensure that the credit card details are entered correctly, including the card number, expiration date, and CVV. If the app continues to have... ⇲

Complicated delay compensation process

Fix: Familiarize yourself with the compensation policy by reviewing the terms and conditions in the app or on the website. Document your delay wi... ⇲

Lack of Apple Pay as payment option

Fix: If Apple Pay is not available, consider using a different payment method that is accepted by the app, such as a credit card or PayPal, if av... ⇲

Booking error if payment fails on first try

Fix: If a payment fails, check your payment method for any issues (like insufficient funds or expired cards) and try again. Ensure that your inte... ⇲

Credit card registration option not available

Fix: If the option to register a credit card is missing, try updating the app to the latest version, as this feature may have been added in a rec... ⇲

Network issue

WiFi connection available but no internet access

Fix: Try disconnecting from the WiFi network and reconnecting. If that doesn't work, switch to mobile data to see if the app functions properly w... ⇲

Account issue

Profile setup issues with email

Fix: Double-check that you are entering your email address correctly, including any special characters. If you are still having issues, try using... ⇲

Notifications issue

Notifications received in incorrect language

Fix: Check the app's language settings to ensure they match your preferred language. This can usually be found in the settings or preferences sec... ⇲

Crashes issue

Watch app does not open

Fix: Ensure that your Apple Watch is updated to the latest watchOS version. If the app still does not open, try restarting both your iPhone and A... ⇲

Search issue

Cannot search for ticket by ticket code

Fix: Make sure you are entering the ticket code correctly, including any dashes or spaces. If the search function is still not working, try resta... ⇲

Cannot find reservation

Fix: Check your email for a confirmation message that includes your reservation details. If you have an account, log in to see your booking histo... ⇲

Bugs issue

Other functions in app frequently error or expire session

Fix: Try logging out of the app and then logging back in to refresh your session. If the problem continues, consider clearing the app's cache or... ⇲

Italo full of bugs

Fix: Keep the app updated to the latest version, as updates often include bug fixes. If you encounter a bug, try restarting the app or your devic... ⇲

Login issues on both app and website

Fix: Double-check your login credentials for accuracy. If you have forgotten your password, use the 'Forgot Password' feature to reset it. OR... ⇲

UI issue

Bad user experience and design

Fix: Familiarize yourself with the app's layout and features by exploring each section. Sometimes, taking time to understand the app can improve... ⇲

Compatibility issue

No support for addresses outside of Italy

Fix: If you are booking from outside Italy, try using a VPN to connect through an Italian server, which may allow you to enter your address. OR... ⇲

Customization issue

Scrolling menu lacks preferred station options

Fix: If your preferred station is not listed, try typing the station name into the search bar if available, as this may yield better results. O... ⇲

Syncing issue

Ticket archives immediately after train departs

Fix: To keep a record of your tickets, take screenshots of them before the train departs or save them in a note-taking app for future reference.... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

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Bad experience

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~ from our NLP analysis of 2,283 combined software ratings.

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Private Data Italo collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Financial Info
- Contact Info
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Purchases
- Location
- Contact Info
- Contacts
- Search History
- Usage Data
- Diagnostics