fix problems on FSNB [iphone]

—— Run into issues on FSNB ? Get help pending when official support gets back to you!

FSNB Mobile Banking

Info:

company: FSNB NATIONAL ASSOCIATION

: https://www.fsnb.com

: www.fsnb.com

Chat with our AI-based FSNB Support

🛠️ Common FSNB Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

savings account does not appear under checking

Fix: Ensure that your savings account is linked to your checking account in the app. Go to the 'Accounts' section, and check if the savings accou... ⇲

FSNB requires multiple steps to view accounts

Fix: Familiarize yourself with the app's navigation. Create a shortcut on your home screen for quicker access to your accounts. You can do this b... ⇲

Payments issue

card declines for online purchases despite sufficient funds

Fix: Check if your card is activated for online transactions. You can do this by going to the card settings in the app and ensuring that online p... ⇲

monthly fees for app usage

Fix: Review your account terms to understand the fees associated with your account. If you believe you are being charged incorrectly, check for a... ⇲

Security issue

fraud prevention system triggers false alerts

Fix: Review your recent transactions in the app to ensure they are all legitimate. If you see any unfamiliar transactions, report them immediatel... ⇲

Permissions issue

overdraft protection applied without consent

Fix: Check your account settings to see if overdraft protection is enabled. You can usually find this under 'Account Services' or 'Settings'. If... ⇲

Account issue

remote deposit unavailable after account switch

Fix: Ensure that your new account is eligible for remote deposit. Check the app's FAQ or help section for eligibility requirements for remote dep... ⇲

mobile deposit frequently voided for verification

Fix: Ensure that you are following the app's guidelines for mobile deposits, such as taking clear pictures of the check and ensuring the check is... ⇲

FSNB logs in but shows no account information

Fix: Log out of the app and log back in. This can refresh your session and may resolve the issue. OR Check for any app updates in the App Stor... ⇲

mobile check deposit not available for senior accounts

Fix: Check the app's terms and conditions regarding mobile check deposits for senior accounts. There may be specific requirements or limitations.... ⇲

Touch ID fails to work

Fix: Check if Touch ID is enabled in the app settings. Go to 'Settings' in the app and ensure that the Touch ID option is turned on. OR Make s... ⇲

authentication fails multiple times

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Loading issue

loading accounts often gets stuck

Fix: Check your internet connection. A weak or unstable connection can cause loading issues. Try switching between Wi-Fi and cellular data to see... ⇲

Support issue

customer service is unhelpful

Fix: Utilize the app's FAQ or help section for common issues. Many times, you can find solutions without needing to contact customer service. O... ⇲

Registration issue

FSNB frequently asks to verify and register device

Fix: Ensure that your device is recognized by the app. If you frequently change devices, consider registering your primary device in the app sett... ⇲

Bugs issue

inaccurate balance display

Fix: Refresh your account balance by pulling down on the account screen to refresh the data. This can help update the balance displayed. OR Lo... ⇲

Crashes issue

FSNB crashes or fails to connect to server

Fix: Check your internet connection. A stable connection is necessary for the app to function properly. Try switching between Wi-Fi and cellular... ⇲

Updates issue

update prompts are misleading

Fix: Review the app's update notes in the App Store to understand what changes are being made with each update. This can help clarify any confusi... ⇲

FSNB performance degrades after updates

Fix: Clear the app's cache or data by going to your iPhone's settings, selecting the app, and choosing to clear cache if available. This can help... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

62.8%

Bad experience

26.2%

Neutral

11.0%

~ from our NLP analysis of 164 combined software ratings.

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Private Data FSNB collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics