fix problems on POSTIDENT [iphone]

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—— Run into issues on POSTIDENT? Get help pending when official support gets back to you!

POSTIDENT
Info:
company: Deutsche Post AG
: http://www.postid.de
: www.youtube.com
Chat with our AI-based POSTIDENT Support
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Support issue

Poor customer service experience

Fix: 1. Use in-app support: Check if the POSTIDENT app has a help or support section that provides FAQs or troubleshooting tips. This can often r... ⇲

Long wait times for support

Fix: 1. Use self-service options: Check the app or website for self-help resources, such as FAQs or troubleshooting guides, to resolve your issue... ⇲

Rude representatives

Fix: 1. Stay calm: If you encounter a rude representative, try to remain calm and polite. This can sometimes help de-escalate the situation. 2.... ⇲

Limited operational hours

Fix: 1. Plan ahead: If you know the operational hours, try to schedule your use of the app during those times to avoid frustration. 2. Use self-... ⇲
 
Manual issue

Manual data entry required after photo capture

Fix: 1. Double-check settings: Ensure that the app is set to automatically extract data from the captured photo. Go to the app settings and look... ⇲
 
Compatibility issue

Limited language support

Fix: 1. Change device language: Go to Settings > General > Language & Region and change your iPhone's language to one that is supported by the ap... ⇲

Difficulty with specific document types

Fix: 1. Check document requirements: Review the app's guidelines for acceptable document types to ensure you are using a compatible document. 2.... ⇲
 
UI issue

Unclear instructions for document submission

Fix: 1. Review the app's help section: Look for a help or FAQ section within the app that may provide clearer instructions on document submission... ⇲

Frustrating user experience for elderly users

Fix: 1. Simplify the process: If possible, guide elderly users through the app step-by-step, explaining each part of the process clearly. 2. Use... ⇲
 
Network issue

High-speed internet requirement

Fix: 1. Test your internet speed: Use a speed test app to check your internet connection. If it's slow, try moving closer to your router or conne... ⇲
 
Crashes issue

POSTIDENT crashes during identification process

Fix: 1. Restart your device: Sometimes, a simple restart can resolve app crashes. Hold down the power button and slide to power off, then turn it... ⇲
 
Notifications issue

No confirmation of successful ID process

Fix: 1. Check notifications: Ensure that notifications are enabled for the POSTIDENT app in your iPhone settings. Go to Settings > Notifications... ⇲
 
Video issue

Inadequate video instructions

Fix: 1. Look for alternative resources: Search for user-generated content or tutorials on platforms like YouTube that may provide better visual i... ⇲
 
Bugs issue

Inaccurate wait time estimates

Fix: 1. Be patient: Understand that wait times can fluctuate based on demand. If the app provides an estimate, it may not always be accurate. 2.... ⇲
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 what users are saying
Good experience
96.7%

Bad experience
1.7%

Neutral
1.6%

~ from our NLP analysis of 4,388 combined software ratings.

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 Private Data POSTIDENT collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics