fix problems on NT Connect [iphone]

—— Run into issues on NT Connect? Get help pending when official support gets back to you!

NT Connect: Calls & Messages

Info:

company: NOOZ.AI

: http://support.ntconnect.com

: www.ntconnect.com

Chat with our AI-based NT Connect Support

🛠️ Common NT Connect Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Does not support multitasking

Fix: Unfortunately, if the app does not support multitasking, you will need to switch between apps manually. To do this, double-tap the Home butt... ⇲

Automated verification texts do not go through

Fix: Check your phone's message settings to ensure that SMS is enabled. Go to Settings > Messages and ensure that 'Send as SMS' is turned on. If... ⇲

Network issue

Phone calls do not connect

Fix: Ensure that you have a stable internet connection, as the app relies on Wi-Fi or mobile data. Try switching between Wi-Fi and mobile data to... ⇲

Unable to make international prepaid calls

Fix: Ensure that your account has sufficient balance for international calls. Check your account settings or balance within the app to confirm.... ⇲

Limited to Wi-Fi for calls after update

Fix: If the app is now limited to Wi-Fi, ensure that your mobile data settings allow the app to use cellular data. Go to Settings > Cellular and... ⇲

Ongoing connectivity issues

Fix: For ongoing connectivity issues, first check your internet connection. Restart your router or switch between Wi-Fi and mobile data to see if... ⇲

NT Connect says number is unreachable

Fix: If the app indicates that a number is unreachable, verify that the number is correct and formatted properly. Ensure that you are dialing the... ⇲

Installation issue

NT Connect fails to open after re-install

Fix: If the app fails to open after re-installation, try restarting your iPhone. After the restart, attempt to open the app again. If it still do... ⇲

Updates issue

Downgraded service

Fix: If you believe your service has been downgraded, check your account settings within the app to confirm your current plan. You may need to lo... ⇲

Support issue

No customer support via phone

Fix: Since there is no phone support, utilize the in-app help or FAQ section for assistance. Look for a 'Help' or 'Support' option in the app's m... ⇲

Notifications issue

Audible alert does not accompany visual alert

Fix: Check your notification settings for the app. Go to Settings > Notifications > NT Connect and ensure that 'Sounds' is enabled for alerts.... ⇲

Audio issue

Voice modulation on low wireless signal

Fix: To improve call quality, try moving closer to your Wi-Fi router or switching to a different network with a stronger signal. OR If you are... ⇲

Occasional choppy sound

Fix: Choppy sound can often be due to a poor internet connection. Check your Wi-Fi or mobile data signal strength and try to improve it by moving... ⇲

Account issue

No advantage for netTalk Duo customers

Fix: If you are a netTalk Duo customer, ensure that you are logged into the correct account associated with your Duo service to access any benefi... ⇲

Cannot receive calls without a paid number

Fix: If you are unable to receive calls, consider upgrading to a paid plan that allows for incoming calls. Check the app's subscription options f... ⇲

Limited to 500 minutes per month for existing customers

Fix: If you are reaching your limit, consider monitoring your usage through the app and plan your calls accordingly to avoid exceeding the limit.... ⇲

30-minute call limit

Fix: If you are encountering a 30-minute call limit, consider breaking longer conversations into shorter segments and calling back after the limi... ⇲

No link to current account for DUO customers

Fix: If you are a DUO customer and cannot link your account, ensure that you are using the same email address associated with your DUO account wh... ⇲

Invalid password error despite reset

Fix: If you are receiving an invalid password error, ensure that you are entering the correct password. Check for any typos or case sensitivity i... ⇲