fix problems on Amex MENA [iphone]

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—— Run into issues on Amex MENA? Get help pending when official support gets back to you!

Amex MENA
Info:
company: AMEX (MIDDLE EAST) B.S.C. (C)
: http://www.americanexpress.com.bh
Chat with our AI-based Amex MENA Support
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Slow issue

Amex MENA is slow and unresponsive

Fix: Clear the app's cache by going to your iPhone settings, selecting the Amex MENA app, and choosing to clear cache or data if that option is a... ⇲
 
Network issue

Frequent connection issues requiring reinstallation

Fix: Ensure that your internet connection is stable. Switch between Wi-Fi and mobile data to see if the issue persists. If using Wi-Fi, try resta... ⇲
 
Features issue

Lacks intuitive tracking for supplementary card expenditures

Fix: Manually track your supplementary card expenditures by creating a simple spreadsheet or using a note-taking app to log transactions until th... ⇲

Missing features like unlocking blocked cards

Fix: Check the app's help section or FAQ for instructions on how to unlock blocked cards. Sometimes, this feature may be available but not immedi... ⇲

Supplementary card form is not functional

Fix: Try refreshing the app or restarting your device to see if the form becomes functional after a reset. OR If the form remains non-function... ⇲

Lacks features available in AMEX US app

Fix: Familiarize yourself with the features available in the Amex MENA app and utilize any alternative methods for tasks that are not supported.... ⇲
 
UI issue

All functions in a single scrolling list

Fix: Try using the search function within the app (if available) to quickly find specific features instead of scrolling through the entire list.... ⇲

Uses serif fonts not suitable for high-resolution screens

Fix: Adjust the display settings on your iPhone by going to Settings > Display & Brightness and changing the text size or enabling bold text to i... ⇲

Poor quality and unclear interface

Fix: Adjust your device's display settings to improve clarity, such as increasing brightness or changing the text size. OR Use the app's feedb... ⇲
 
Support issue

Sales agents provide misleading information

Fix: Document the information provided by sales agents and cross-reference it with the official Amex MENA website or app to verify accuracy. OR... ⇲
 
Login issue

Inconsistent login issues

Fix: Ensure that you are using the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it.... ⇲

Face ID login issues

Fix: Ensure that Face ID is enabled for the Amex MENA app by going to Settings > Face ID & Passcode and checking the app's permissions. OR If... ⇲
 
Compatibility issue

No support for Apple Pay and Google Pay

Fix: Check if your card is eligible for Apple Pay or Google Pay by visiting the respective payment service's website for compatibility informatio... ⇲

Does not support iPad screen size

Fix: Use the iPhone version of the app on your iPad by enabling compatibility mode, which can be done in the iPad settings under Display & Bright... ⇲

No support for AMEX Saudi Arabia accounts

Fix: Check if there are any regional settings in the app that need to be adjusted to access your account properly. OR Use the web version of t... ⇲
 
Bugs issue

Too many bugs and glitches

Fix: Regularly check for updates in the App Store, as developers often release patches to fix bugs and improve performance. OR If you encounte... ⇲
 
Updates issue

Amex MENA fails to start after updates

Fix: Force close the app by swiping it away in the app switcher, then reopen it. This can sometimes resolve startup issues after an update. OR... ⇲
 
Quality issue

Overall app feels like a low-quality project

Fix: Provide constructive feedback through the app's feedback feature, detailing specific areas for improvement. OR Consider using alternative... ⇲
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 what users are saying
Bad experience
65.1%

Good experience
30.2%

Neutral
4.7%

~ from our NLP analysis of 86 combined software ratings.

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 Private Data Amex MENA collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Identifiers
    • Usage Data