fix problems on RideYellow [iphone]

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—— Run into issues on RideYellow? Get help pending when official support gets back to you!

RideYellow - Your taxi app
Info:
company: National Taxi Services
: http://www.rideyellow.com
: www.rideyellow.com
Chat with our AI-based RideYellow Support
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Customization issue

No option to input driver notes

Fix: 1. Use the 'Special Instructions' Field: If available, use any field in the ride request form to add notes or instructions for the driver. T... ⇲

RideYellow does not allow for easy ride cancellations

Fix: 1. Follow Cancellation Process: Go to your ride history or scheduled rides, select the ride you want to cancel, and look for a cancellation... ⇲

RideYellow does not allow for large vehicle requests

Fix: 1. Check Vehicle Options: Look for any options within the app that may allow you to select a larger vehicle type, such as 'XL' or 'SUV'. O... ⇲
 
Bugs issue

Information disappears when using back button

Fix: 1. Avoid Using the Back Button: Instead of using the back button, try using the navigation options provided within the app to return to prev... ⇲

Inability to confirm ride bookings

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. If your connection is weak, try switching to Wi-Fi or moving to... ⇲

Drivers often do not respond to scheduled rides

Fix: 1. Schedule Rides Earlier: If possible, schedule your rides earlier to give drivers more time to respond. This may increase the likelihood o... ⇲

RideYellow does not provide driver arrival times

Fix: 1. Refresh the App: Sometimes, refreshing the app can help update the information. Close and reopen the app to see if arrival times appear.... ⇲

Scheduled rides often do not show up

Fix: 1. Double-Check Scheduled Rides: Go to your ride history or scheduled rides section to confirm that your ride is indeed scheduled and check... ⇲

Inconsistent ride availability

Fix: 1. Check Peak Times: Be aware of peak hours when ride availability may be lower. Try to schedule rides during off-peak times for better avai... ⇲

RideYellow fails to recognize pickup locations

Fix: 1. Manually Enter Address: If the app fails to recognize your location, try manually entering the pickup address instead of relying on GPS.... ⇲
 
Support issue

No customer service contact available in app

Fix: 1. Check FAQ Section: Look for a FAQ or Help section within the app that may provide answers to common issues without needing direct contact... ⇲

No help option in the app

Fix: 1. Search Online: Look for user manuals or help articles on the official website or forums related to the app for assistance. OR 2. Use C... ⇲
 
UI issue

RideYellow lacks intuitive user interface

Fix: 1. Explore the App: Spend some time exploring the app to familiarize yourself with its layout and features. This may help you navigate it mo... ⇲
 
Notifications issue

Drivers cancel rides without notification

Fix: 1. Monitor Driver Status: Keep an eye on the app for any updates regarding your ride status. If a driver cancels, you may receive a notifica... ⇲

RideYellow does not provide ride status updates

Fix: 1. Refresh the App: Close and reopen the app to see if ride status updates appear after refreshing. OR 2. Check Notifications: Ensure tha... ⇲

RideYellow does not provide confirmation of ride assignments

Fix: 1. Check Notifications: Ensure that notifications are enabled for the app to receive updates about ride assignments and confirmations. OR... ⇲
 
Compatibility issue

Drivers unfamiliar with app codes

Fix: 1. Communicate Directly: If you notice a driver is unfamiliar with the app codes, communicate directly with them through the app's messaging... ⇲
 
Payments issue

RideYellow does not support multiple payment methods

Fix: 1. Use a Single Payment Method: If the app only supports one payment method, ensure that you have the preferred method set up correctly in y... ⇲
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 what users are saying
Bad experience
72.9%

Good experience
24.1%

Neutral
3.0%

~ from our NLP analysis of 398 combined software ratings.

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 Private Data RideYellow collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Usage Data