fix problems on Primerica App [iphone]

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—— Run into issues on Primerica App? Get help pending when official support gets back to you!

Primerica App
Info:
company: Primerica, Inc.
: http://www.primericaonline.com
: www.primerica.com
Chat with our AI-based Primerica App Support
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Login issue

logging in can be difficult

Fix: 1. Ensure correct credentials: Double-check that you are entering the correct user ID and password. If you have forgotten your password, use... ⇲

invalid user ID/password errors

Fix: 1. Reset your password: If you are receiving invalid credentials errors, use the 'Forgot Password?' feature to reset your password and try l... ⇲

no Face ID option for login

Fix: 1. Use a strong password: Since Face ID is not available, ensure you have a strong and memorable password for logging in. 2. Enable Touch ID... ⇲
 
Search issue

no search bar for adding contacts

Fix: 1. Use the contact list: Instead of searching, scroll through your contacts list to find the person you want to add. You can also categorize... ⇲
 
UI issue

inconsistent landing pages

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find the Primerica app, and offload it to clear any cached data that may be c... ⇲

Primerica App not user friendly

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. This can help improve y... ⇲
 
Loading issue

Primerica App fails to load pages

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, either through Wi-Fi or cellular data. Try switching betwee... ⇲
 
Payments issue

subscription cancellation issues

Fix: 1. Check subscription settings: Go to Settings > [your name] > Subscriptions. Find the Primerica subscription and follow the prompts to canc... ⇲

monthly fees not disclosed upfront

Fix: 1. Review app details: Check the app's description in the App Store for any mention of fees or subscription costs. This may provide clarity... ⇲
 
Glitches issue

glitches and timeouts during use

Fix: 1. Restart the app: Close the app completely and reopen it to refresh its performance. 2. Check for updates: Go to the App Store and ensure... ⇲
 
Account issue

inability to delete account easily

Fix: 1. Check app settings: Look for an account management or settings section within the app that may provide an option to delete your account.... ⇲
 
Downloads issue

no option to download training videos

Fix: 1. Stream videos instead: If downloading is not an option, consider streaming the training videos directly from the app when you have a stab... ⇲
 
Security issue

repeated password changes required

Fix: 1. Use a password manager: This can help you manage and store your passwords securely, reducing the hassle of remembering frequent changes.... ⇲
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 what users are saying
Good experience
73.9%

Bad experience
21.9%

Neutral
4.1%

~ from our NLP analysis of 1,017 combined software ratings.

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 Private Data Primerica App collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data