fix problems on Jack’d [iphone]

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—— Run into issues on Jack’d? Get help pending when official support gets back to you!

Jack’d - Gay chat & dating
Info:
company: Perry Street Software, Inc
: https://support.jackd.com
: www.jackd.com
Chat with our AI-based Jack’d Support
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Settings issue

Multiple profiles allowed for users

Fix: If you suspect someone is using multiple profiles, report them through the app's reporting feature. Provide as much detail as possible to he... ⇲

Limited blocking capacity

Fix: Regularly review your blocked users list and remove any that you no longer feel are necessary to free up space for new blocks. OR Use the... ⇲
 
Updates issue

Removal of previously free features

Fix: Explore the app to see if there are any new features that have been added in place of the removed ones. Sometimes, apps evolve and offer new... ⇲

Poor communication regarding app changes

Fix: Stay updated by regularly checking the app's official website or social media channels for announcements regarding changes. OR Engage wit... ⇲
 
Search issue

Inability to filter by age, ethnicity, location

Fix: Utilize the search function to manually look for users that fit your criteria. You can also use keywords in your profile to attract the righ... ⇲

Lack of basic filtering options

Fix: Utilize the search bar effectively by entering specific keywords that may help narrow down your search results. OR Engage with the commun... ⇲
 
Notifications issue

Unreliable unread message notifications

Fix: Check your app notification settings to ensure they are enabled. Go to Settings > Notifications > Jack’d and make sure notifications are all... ⇲
 
Payments issue

Blocking feature requires payment

Fix: If you find yourself needing to block users frequently, consider whether the premium subscription is worth the investment for your safety an... ⇲
 
UI issue

Inconsistent user experience

Fix: Clear the app cache by going to your iPhone settings, selecting Jack’d, and choosing to clear cache if available. This can help improve perf... ⇲

Confusing interface after updates

Fix: Take some time to explore the new interface and familiarize yourself with the changes. Look for tutorials or guides online that explain the... ⇲
 
Crashes issue

Crashes and freezes frequently

Fix: Make sure your iPhone's operating system is up to date. Go to Settings > General > Software Update to check for updates. OR If the app co... ⇲
 
Support issue

Slow response from support

Fix: Check the app's FAQ or help section for common issues and solutions that may resolve your problem without needing to wait for support. OR... ⇲

Excessive questioning during support inquiries

Fix: Prepare your questions and issues in advance to streamline the support process. This can help reduce the back-and-forth communication. OR... ⇲
 
Security issue

Impersonation issues not effectively addressed

Fix: Report any impersonation accounts immediately using the app's reporting feature. Provide evidence if possible, such as screenshots. OR Be... ⇲

Disappearing photo feature complicates identity verification

Fix: Use alternative methods for identity verification, such as video calls or sharing social media profiles, to establish trust with other users... ⇲

Spam and fake accounts prevalent

Fix: Be cautious when interacting with new users. Look for profiles with complete information and activity before engaging. OR Report any spam... ⇲

Lack of safety features for users

Fix: Familiarize yourself with the app's safety guidelines and utilize any available features to protect your privacy and security. OR Conside... ⇲
 
Privacy issue

Limited control over profile visibility

Fix: Review your privacy settings within the app to see if there are options to limit who can view your profile or contact you. OR Consider ad... ⇲
 
Messages issue

Inability to delete specific messages or pictures

Fix: Check if there is an option to archive or hide messages instead of deleting them. This can help manage your conversations without losing the... ⇲
 
Account issue

Unclear reasons for account suspensions

Fix: Review the app's community guidelines to ensure you understand what behaviors may lead to suspension. Adjust your usage accordingly. OR K... ⇲
 
Compatibility issue

Inability to view certain profiles due to app version discrepancies

Fix: Ensure that you and your contacts are using the same version of the app. Encourage friends to update their app to avoid compatibility issues... ⇲

Inconsistent user experience across devices

Fix: Ensure that you are using the latest version of the app on all devices to minimize discrepancies in user experience. OR Try to use the ap... ⇲
 
Bugs issue

Algorithm misidentifying non-nude images

Fix: If you encounter this issue, try to use images that are less likely to be misinterpreted by the algorithm. Avoid suggestive poses or clothin... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
61.7%

Bad experience
31.1%

Neutral
7.2%

~ from our NLP analysis of 3,690 combined software ratings.

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 Private Data Jack’d collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics

  Cost of Subscriptions
  1. Jack'd Pro: $3.99 Jack'd Pro
  2. Jack'd Pro: $9.99 Jack'd Pro
  3. Jack'd Pro 1 Month: $9.99 Unlock Jack'd Pro
  4. Jack'd Pro 1 Week: $7.99 Unlimited browsing, messaging and no ads
  5. Jack'd Pro 1 Month: $12.99 Jack'd Pro 1 Month
  6. Jack'd Boost 60 minutes: $5.99 Jack'd Boost 60 minutes
  7. Jack'd Pro: $21.99 Jack'd Pro
  8. Jack'd Pro 1 Month: $12.99 Jack'd Pro 1 Month
  9. Jack'd Pro: $14.99 Jack'd Pro
  10. Jack'd Pro: $57.99 Jack'd Pro