fix problems on HeeSay [iphone]

—— Run into issues on HeeSay? Get help pending when official support gets back to you!

HeeSay: LGBTQ+ Community

Info:

company: iRainbow Hong Kong Limited

: https://www.heesay.com/en/help.html#question/0

: www.heesay.com

Chat with our AI-based HeeSay Support

🛠️ Common HeeSay Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Persistent login issues

Fix: Check your internet connection and ensure it is stable. If you are using Wi-Fi, try switching to mobile data or vice versa to see if that re... ⇲

91% of users had this problem

Messages don’t update across devices

Fix: Ensure that you are logged into the same account on all devices. Check your internet connection on each device to confirm that it is stable.... ⇲

Features issue

No translator function for live stream comments

Fix: As a workaround, you can copy the comments from the live stream and paste them into a translation app or website, such as Google Translate,... ⇲

Payments issue

Basic features restricted to paid subscribers

Fix: Review the features that are available for free and see if you can maximize their use. Familiarize yourself with the app's functionalities t... ⇲

Ads issue

High advertising frequency

Fix: Check if there is an option in the app settings to reduce the frequency of ads or to opt for an ad-free experience through a subscription. T... ⇲

Excessive ads interrupting user experience

Fix: Look for an option in the app settings to limit ads or consider upgrading to a premium version if available, which may offer an ad-free expe... ⇲

Permissions issue

Inability to go live without meeting follower requirements

Fix: Focus on engaging with your current followers to increase your follower count. Share your profile on other social media platforms to attract... ⇲

Privacy issue

Limited blocking capacity for users

Fix: Utilize the existing blocking feature to manage unwanted interactions. Regularly review your blocked users list to ensure it is up to date.... ⇲

Crashes issue

Frequent app crashes and unstable network messages

Fix: Ensure that your device's operating system is up to date, as compatibility issues can cause crashes. Go to Settings > General > Software Upd... ⇲

Messages issue

Chat messages not displaying correctly

Fix: Clear the app's cache by going to your device settings, finding the app, and selecting the option to clear cache. This can resolve display i... ⇲

Inability to view messages without replying

Fix: As a workaround, you can take screenshots of messages before replying to keep a record of them. This is not ideal but can help you manage co... ⇲

Security issue

High percentage of fake profiles

Fix: Be cautious when interacting with new profiles. Look for verified badges or profiles with mutual friends to ensure authenticity. OR Repor... ⇲

Network issue

Slow app connectivity

Fix: Check your internet connection and try switching between Wi-Fi and mobile data to see if connectivity improves. Restart your router if using... ⇲

Notifications issue

Inconsistent notification delivery

Fix: Check your device's notification settings to ensure that notifications for the app are enabled. Go to Settings > Notifications > HeeSay and... ⇲

Fake notifications to lure users into the app

Fix: Be cautious of notifications that seem too good to be true. Verify any claims by checking the app directly rather than clicking on notificat... ⇲

Audio issue

Issues with private call audio

Fix: Check your device's audio settings and ensure that the app has permission to access your microphone. Go to Settings > Privacy > Microphone a... ⇲

Uploads issue

Inability to post certain types of content

Fix: Review the app's content guidelines to understand what is permissible. This can help you tailor your posts to fit within the allowed categor... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

66.7%

Bad experience

28.0%

Neutral

5.3%

~ from our NLP analysis of 3,161 combined software ratings.

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Private Data HeeSay collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics

Cost of Subscriptions

125 Beans: $2.99 We guarantee users with equivalent service
550 Beans: $12.99 We guarantee users with equivalent service
42 Beans: $0.99 We guarantee users with Beans to receive corresponding service and we provide different level of service based on how many Beans users own.
5500 Beans: $12.99 We guarantee users with equivalent service
1250 Beans: $2.99 We guarantee users with equivalent service
420 Beans: $0.99 We guarantee users with equivalent service
Blued X 7 days: $4.99 You are purchasing Blued X for 7 days
2540 Beans: $59.99 We guarantee users with equivalent service
1695 Beans: $39.99 We guarantee users with equivalent service
Blued X 7 days: $3.99 You are purchasing Blued X for 7 days