fix problems on AquaChek Connect [iphone]

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—— Run into issues on AquaChek Connect? Get help pending when official support gets back to you!

AquaChek Connect
Info:
company: Hach Company
: https://www.aquachek.com/contact-us/
: www.aquachek.com
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Crashes issue

AquaChek Connect crashes during manual entry

Fix: Restart the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the AquaChek Connect app off... ⇲
 
Bugs issue

Inaccurate readings compared to color chart

Fix: Ensure that you are using the correct test strips that are compatible with the app. Refer to the app's documentation for the list of support... ⇲

Requires new test strip after 30 seconds

Fix: Prepare the test strip and the app in advance. Have the app open and ready to capture before starting the test to minimize the time taken.... ⇲

AquaChek Connect fails to recognize test strips

Fix: Ensure that the test strip is properly aligned and within the camera's focus range. Adjust the distance and angle as needed. OR Try resta... ⇲

Manual entry option is not functional

Fix: Restart the app and try accessing the manual entry option again. This can sometimes resolve temporary glitches. OR Check for any app upda... ⇲
 
Camera issue

Difficult to align test strip for scanning

Fix: Practice aligning the test strip in good lighting and at a distance where the camera can focus easily. You may also want to use a flat surfa... ⇲

Image capture is blurry

Fix: Ensure that you are holding the camera steady while capturing the image. Use both hands or place the phone on a stable surface to avoid shak... ⇲
 
Settings issue

No option to access camera in settings

Fix: Check your iPhone's Settings > Privacy > Camera to ensure AquaChek Connect has permission to use the camera. If it is not listed, reinstall... ⇲

AquaChek Connect does not retain previous settings or data

Fix: Check if there is a save or apply button after changing settings. Ensure you are saving your preferences before exiting the app. OR If th... ⇲
 
Updates issue

Update prompts are misleading

Fix: Read the update notes in the App Store before updating to understand what changes are being made. This can help clarify any confusion about... ⇲

Lack of detailed chemical instructions in new version

Fix: Check the app's help section or FAQ for any available documentation regarding chemical instructions. Sometimes this information is moved to... ⇲
 
Compatibility issue

Limited compatibility with certain test strips

Fix: Refer to the app's documentation or website to confirm which test strips are compatible. Use only those strips for accurate results. OR I... ⇲

Inconsistent performance across different devices

Fix: Ensure that all devices are running the same version of the app. Check for updates on each device to maintain consistency. OR If possible... ⇲
 
UI issue

Timer for capturing images is frustrating

Fix: Practice using the timer feature to get accustomed to the timing. You can also try to anticipate the timer and prepare to capture the image... ⇲
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 what users are saying
Good experience
61.9%

Bad experience
36.2%

Neutral
1.9%

~ from our NLP analysis of 1,072 combined software ratings.

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 Private Data AquaChek Connect collects from your iPhone
  1. Data Not Collected: The developer does not collect any data from this app.