fix problems on MyDolphin Plus [iphone]

—— Run into issues on MyDolphin Plus? Get help pending when official support gets back to you!

MyDolphin Plus

Info:

company: Maytronics

: https://global.maytronics.com/contact-us-en

: www.maytronics.com

Chat with our AI-based MyDolphin Plus Support

🛠️ Common App Problems on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Requires constant reinstallation

Fix: Clear the app cache and data from your phone settings. Go to Settings > General > iPhone Storage > M... »»

6% users had this problem

Unresponsive buttons in the app

Fix: Restart the app and your phone to see if this resolves the issue. Sometimes, a simple restart can fi... »»

1% users had this problem

Network issue

App frequently disconnects from Wi-Fi

Fix: Ensure that your Wi-Fi signal is strong and stable. Place your router in a central location and mini...

Cannot control robot remotely

Fix: Ensure that the robot and your phone are connected to the same Wi-Fi network. Remote control feature...

Inability to change network settings

Fix: If the app does not allow changing network settings, try resetting the robot to factory settings and...

Inconsistent connection reliability

Fix: Ensure that your phone's Wi-Fi is not set to automatically switch to mobile data, as this can cause...

Crashes issue

App crashes or freezes

Fix: Close all other apps running in the background to free up system resources. Restart your phone to cl...

Notifications issue

No notifications for cleaning status

Fix: Ensure that notifications are enabled for the app. Go to Settings > Notifications > MyDolphin Plus a...

Settings issue

Difficulties in scheduling cleaning cycles

Fix: Double-check the time zone settings on your phone and within the app to ensure they are correct. Inc...

UI issue

Poor user interface design

Fix: Familiarize yourself with the app by exploring all its features and settings. Sometimes, understandi...

Limited functionality in landscape mode

Fix: Use the app in portrait mode if landscape mode is not providing full functionality. Most apps are op...

Bugs issue

Vague error messages

Fix: Keep a log of error messages and the actions you were performing when they occurred. This can help y...

Features issue

Lacks history tracking for cleaning sessions

Fix: Manually record cleaning sessions in a note-taking app or calendar to keep track of when and how oft...

No option to retrieve robot from pool

Fix: Use a pool pole or net to manually retrieve the robot if it does not have an automatic retrieval fea...

Gameplay issue

Robot gets stuck frequently

Fix: Inspect the pool for obstacles or areas where the robot commonly gets stuck. Remove any debris or ad...

Compatibility issue

App does not support equipment failures

Fix: Regularly inspect and maintain your pool equipment to prevent failures. This includes cleaning filte...

Have a specific unlisted Problem? resolve your issue below:

what users are saying

Good experience

97.2%

Bad experience

1.9%

Neutral

0.9%

~ from our NLP analysis of 8,171 combined software ratings.

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Private Data MyDolphin Plus collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- User Content