fix problems on H&M [iphone]

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—— Run into issues on H&M? Get help pending when official support gets back to you!

H&M - we love fashion
Info:
company: H&M
: https://www.hm.com/customer-service.html
: www.hm.com
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Bugs issue

Inaccurate inventory information

Fix: 1. Refresh the App: Close and reopen the app to refresh the inventory data. 2. Check Store Availability: If you are looking for items in a... ⇲

Missing items in orders

Fix: 1. Check Order Confirmation: Review your order confirmation email to ensure all items were included in the order. 2. Use the App: Go to you... ⇲
 
Storage issue

Limited items can be saved

Fix: 1. Create a Wishlist: Use the wishlist feature to save items instead of relying on the favorites option. This may allow you to save more ite... ⇲
 
Syncing issue

Liked items disappear

Fix: 1. Check App Updates: Ensure you are using the latest version of the app, as updates may fix bugs related to saved items. 2. Log Out and Lo... ⇲
 
Settings issue

Difficulties with address changes

Fix: 1. Update Address in Settings: Go to your account settings in the app and ensure your address is updated correctly. 2. Delete Old Address:... ⇲

Old address remains on file

Fix: 1. Delete Old Address: Go to your account settings and delete any old addresses that you no longer use. 2. Add New Address: After deleting,... ⇲
 
Support issue

Customer service is unhelpful

Fix: 1. Use FAQs: Check the app's FAQ section for common issues and solutions that may help you without needing to contact customer service. 2.... ⇲
 
Compatibility issue

H&M does not work well with voiceover

Fix: 1. Adjust VoiceOver Settings: Go to Settings > Accessibility > VoiceOver and adjust the settings to see if it improves compatibility with th... ⇲
 
Network issue

Shipping delays

Fix: 1. Check Shipping Status: Use the app to track your order and see if there are any updates on shipping. 2. Review Shipping Options: When pl... ⇲
 
UI issue

Order cancellation process is inconvenient

Fix: 1. Review Cancellation Policy: Familiarize yourself with the app's cancellation policy to understand the steps involved. 2. Use the App: Go... ⇲

H&M layout is confusing

Fix: 1. Explore the App: Spend some time navigating through the app to familiarize yourself with its layout and features. 2. Use the Search Func... ⇲

Poor user experience during checkout

Fix: 1. Simplify Checkout: Try to limit the number of items in your cart to streamline the checkout process. 2. Use a Different Device: If possi... ⇲
 
Payments issue

Refund process is cumbersome

Fix: 1. Review Refund Policy: Familiarize yourself with the refund policy to understand the steps and timeline involved. 2. Use the App: Go to y... ⇲
 
Updates issue

H&M updates cause issues

Fix: 1. Reinstall the App: If an update causes issues, try deleting the app and reinstalling it from the App Store. 2. Clear Cache: If the app a... ⇲
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 what users are saying
Good experience
96.2%

Bad experience
2.2%

Neutral
1.6%

~ from our NLP analysis of 199,394 combined software ratings.

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 Private Data H&M collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers
    • Diagnostics