fix problems on Genius [iphone]

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—— Run into issues on Genius? Get help pending when official support gets back to you!

Genius: Song Lyrics Finder
Info:
company: Genius Media Group
: http://genius.com/feedback/new
: genius.com
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Crashes issue

Genius crashes frequently

Fix: Clear the app's cache if possible. Go to Settings > General > iPhone Storage, find the Genius app, and select 'Offload App'. This will remov... ⇲
 
Slow issue

Slow load times

Fix: Check your internet connection. A slow or unstable connection can cause slow load times. Try switching between Wi-Fi and cellular data to se... ⇲
 
Search issue

Search feature yields irrelevant results

Fix: Try using more specific keywords when searching. Instead of searching for a song title alone, include the artist's name or a specific lyric... ⇲

Inconsistent search results for song titles

Fix: Use quotation marks around the song title when searching to get more accurate results. For example, search for "Song Title" instead of just... ⇲
 
Ads issue

Ads interrupt music playback

Fix: Consider upgrading to a premium version of the app if available, which may offer an ad-free experience. Check the app settings for subscript... ⇲

Annotations disappear when ads appear

Fix: Try to minimize the app while the ad is playing and then return to it. This may help refresh the display and bring back the annotations. O... ⇲
 
Bugs issue

Genius closes quickly when in background

Fix: Check your device's background app refresh settings. Go to Settings > General > Background App Refresh and ensure it is enabled for Genius.... ⇲

Genius opens App Store randomly

Fix: Check for any app settings that may be causing this behavior. Look for options related to ads or external links that may be triggering the A... ⇲
 
Customization issue

Inability to edit lyrics or report issues

Fix: Use the app's feedback feature if available. Look for a 'Help' or 'Feedback' option in the app settings to report issues or suggest edits.... ⇲

Lack of genre customization in news feed

Fix: Explore the app settings to see if there are any options for customizing your news feed. Some apps allow you to select preferences for conte... ⇲

No customization based on user history

Fix: Check if the app has a 'Favorites' or 'Recently Played' section that allows you to quickly access songs you have previously viewed or liked.... ⇲
 
Video issue

Videos do not rotate with device

Fix: Check your device's orientation lock. Swipe down from the top right corner to access the Control Center and ensure the orientation lock is o... ⇲
 
UI issue

No quick access to currently playing song lyrics

Fix: Check if there is a 'Now Playing' feature in the app. This is often found on the main screen or in the menu, allowing you to quickly access... ⇲

Difficult to navigate between lyrics and annotations

Fix: Familiarize yourself with the app's layout and navigation options. Look for tabs or buttons that allow you to switch between lyrics and anno... ⇲
 
Syncing issue

No option to sync lyrics with music

Fix: Manually search for lyrics while playing music. Use the app's search feature to find lyrics for the song currently playing in your music app... ⇲
 
Compatibility issue

Limited features compared to web version

Fix: Explore the app settings to see if there are any features that can be enabled or adjusted to enhance your experience. OR Use the web vers... ⇲
 
Freezing issue

Genius hangs when browsing

Fix: Clear the app's cache if possible. Go to Settings > General > iPhone Storage, find the Genius app, and select 'Offload App'. This will remov... ⇲
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 what users are saying
Good experience
93.2%

Bad experience
4.5%

Neutral
2.3%

~ from our NLP analysis of 52,124 combined software ratings.

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 Private Data Genius collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics