fix problems on Capital Group RKDirect 401k [iphone]

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—— Run into issues on Capital Group RKDirect 401k? Get help pending when official support gets back to you!

Capital Group RKDirect 401k
Info:
company: SS&C Technologies, Inc.
: https://www.capitalgroup.com/retirement/participant/contact-us.html
Chat with our AI-based Capital Group RKDirect 401k Support
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Login issue

Login issues with cookies

Fix: 1. Clear Safari cookies: Go to Settings > Safari > Clear History and Website Data. This can help resolve issues related to cookies that may... ⇲

Capital Group RKDirect 401k does not save login information

Fix: 1. Enable 'Remember Me' option: When logging in, ensure that you check any option that says 'Remember Me' or 'Keep me logged in' if availabl... ⇲

Biometric login not functional

Fix: 1. Enable biometric login: Go to the app settings and ensure that biometric login (Face ID/Touch ID) is enabled. If it is already enabled, t... ⇲

Requires agreement page on each login

Fix: 1. Check app settings: Look for an option in the app settings that allows you to save your agreement preferences or to bypass the agreement... ⇲
 
Payments issue

Limited options for withdrawals and loans

Fix: 1. Review the app's FAQ or help section: Often, apps provide detailed information on how to navigate withdrawal and loan options. Check if t... ⇲
 
UI issue

Lacks detailed performance information

Fix: 1. Check for updates: Ensure that you have the latest version of the app, as updates may include enhanced features and performance informati... ⇲
 
Glitches issue

Capital Group RKDirect 401k is glitchy

Fix: 1. Restart the app: Double-click the home button (or swipe up from the bottom on newer iPhones) to see all open apps. Swipe up on the Capita... ⇲
 
Account issue

Inconsistent account balance display

Fix: 1. Refresh the app: Pull down on the account balance screen to refresh the data. This can help update any discrepancies in the displayed bal... ⇲

Difficulties with rollover process

Fix: 1. Review the rollover instructions: Check the app's help section for specific instructions on how to initiate a rollover. There may be a st... ⇲
 
Support issue

Unprofessional customer service

Fix: 1. Use in-app support: If available, use the in-app support feature to submit your concerns or questions, as this may provide a quicker resp... ⇲
 
Customization issue

No home screen widget available

Fix: 1. Check for updates: Ensure that you have the latest version of the app, as new features like widgets may be added in updates. OR 2. Use... ⇲
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 what users are saying
Good experience
94.0%

Bad experience
3.9%

Neutral
2.1%

~ from our NLP analysis of 4,541 combined software ratings.

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 Private Data Capital Group RKDirect 401k collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics