fix problems on My Water+ [iphone]

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—— Run into issues on My Water+? Get help pending when official support gets back to you!

My Water+
Info:
company: DS Services Of America, Inc.
: https://www.water.com/support
: www.water.com
Chat with our AI-based My Water+ Support
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Bugs issue

Inability to remove items from order

Fix: 1. Check App Functionality: Ensure you are using the latest version of the app. If not, update it via the App Store. 2. Try Removing Items:... ⇲

Inaccurate order fulfillment

Fix: 1. Double-Check Orders: Before finalizing your order, review the items in your cart to ensure accuracy. 2. Report Issues: If you receive th... ⇲

Inconsistent product availability information

Fix: 1. Refresh the App: Close and reopen the app to refresh the product listings. 2. Check for Updates: Ensure you are using the latest version... ⇲

Drivers do not follow app instructions

Fix: 1. Provide Clear Instructions: When placing an order, ensure you provide clear delivery instructions in the app. 2. Document Issues: Keep a... ⇲
 
Settings issue

Delivery schedule adjustments not permanent

Fix: 1. Confirm Changes: After adjusting your delivery schedule, ensure you save the changes. Look for a confirmation message or check if the new... ⇲
 
Slow issue

Delayed deliveries

Fix: 1. Check Delivery Status: Open the app and check the status of your delivery. Sometimes, delays are communicated through the app. 2. Confir... ⇲
 
Customization issue

Limited functionality for changing delivery address

Fix: 1. Check App Settings: Go to your profile settings in the app and look for the delivery address section. Ensure you are following the correc... ⇲
 
Notifications issue

My Water+ badge notifications persist without resolution

Fix: 1. Clear Notifications: Swipe down from the top of your screen to access notifications and clear any that are stuck. 2. Restart the App: Cl... ⇲
 
Support issue

Customer support unresponsive

Fix: 1. Use Alternative Contact Methods: If the app's support is unresponsive, try reaching out via social media platforms or the My Water+ websi... ⇲
 
Login issue

My Water+ lacks face scan login option

Fix: 1. Check for Updates: Ensure you are using the latest version of the app, as new features may be added in updates. 2. Use Alternative Login... ⇲
 
UI issue

Confusing interface with too many options

Fix: 1. Explore the App: Take some time to explore the app and familiarize yourself with its layout. Look for a tutorial or help section within t... ⇲
 
Payments issue

Frequent billing errors

Fix: 1. Review Billing Information: Check your payment method and billing information in the app settings to ensure everything is correct. 2. Up... ⇲
 
Updates issue

My Water+ updates cause functionality issues

Fix: 1. Reinstall the App: If an update causes issues, try deleting the app and reinstalling it from the App Store. This can often resolve functi... ⇲
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 what users are saying
Good experience
98.8%

Neutral
0.7%

Bad experience
0.4%

~ from our NLP analysis of 39,023 combined software ratings.

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 Private Data My Water+ collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Usage Data
    • Diagnostics