fix problems on The Coffee Bean [iphone]

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—— Run into issues on The Coffee Bean? Get help pending when official support gets back to you!

The Coffee Bean® Rewards
Info:
company: The Coffee Bean & Tea Leaf
: https://coffeebean.com/contact-us
: www.coffeebeanrewards.com
Chat with our AI-based The Coffee Bean Support
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Rewards issue

Birthday drink redemption period is too short

Fix: Set a reminder on your phone a few days before your birthday to ensure you redeem your drink in time. This way, you won't miss the opportuni... ⇲
 
Updates issue

The Coffee Bean updates are delayed or non-existent

Fix: Ensure that your iPhone is set to automatically update apps. Go to Settings > App Store > App Updates and toggle it on. This will help you r... ⇲
 
Glitches issue

The Coffee Bean frequently glitches

Fix: Try closing the app completely and reopening it. If the issue persists, restart your iPhone to clear any temporary glitches that may be affe... ⇲
 
Bugs issue

Inconsistent order processing

Fix: Double-check your order details before finalizing to ensure everything is correct. If you notice inconsistencies, try placing your order aga... ⇲
 
UI issue

Cannot view menu without starting an order

Fix: Look for a 'Menu' or 'Browse' option on the home screen of the app. If it’s not available, consider visiting the Coffee Bean® website to vie... ⇲

Tip submission button blocked

Fix: Try rotating your phone to landscape mode to see if the button becomes accessible. Sometimes, layout issues can be resolved by changing the... ⇲

The Coffee Bean is not user-friendly

Fix: Familiarize yourself with the app by exploring all its features and settings. Sometimes, taking time to navigate can improve your experience... ⇲
 
Payments issue

Requires gift card to checkout

Fix: If you prefer not to use a gift card, check if there are other payment options available in the app settings. Ensure your payment methods ar... ⇲

Payment type must be re-selected each time

Fix: Check the app settings to see if there is an option to save your preferred payment method for future orders. This can streamline the checkou... ⇲

Gift card transfer options are lacking

Fix: If you want to transfer a gift card, check if the app has a 'Transfer' feature in the gift card section. If not, consider using the physical... ⇲
 
Promotions issue

Promotions not applied automatically

Fix: Before checking out, manually enter any promo codes you have in the designated field to ensure they are applied. Keep an eye on the app for... ⇲
 
Location issue

Location recognition issues

Fix: Ensure that location services are enabled for the Coffee Bean® Rewards app. Go to Settings > Privacy > Location Services and make sure it’s... ⇲
 
Account issue

Account access problems after updates

Fix: If you cannot access your account, try resetting your password through the app or website. Look for a 'Forgot Password?' link on the login s... ⇲

Loss of rewards and points after account update

Fix: If you notice a loss of points, check your account history in the app to see if they are still recorded. Sometimes, points may not display c... ⇲
 
Support issue

No way to resolve delivery order mistakes in-app

Fix: If you notice a mistake with your delivery order, check if there is a 'Help' or 'Support' section in the app where you can report issues dir... ⇲
 
Customization issue

Favorites cannot be edited or deleted

Fix: Check the app for an 'Edit' or 'Manage Favorites' option in the favorites section. If available, use this feature to modify your favorites l... ⇲
 
Notifications issue

Order readiness notifications are inaccurate

Fix: If you receive inaccurate notifications, check your app settings to ensure notifications are enabled. Go to Settings > Notifications > Coffe... ⇲
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 what users are saying
Bad experience
48.1%

Good experience
42.1%

Neutral
9.8%

~ from our NLP analysis of 1,378 combined software ratings.

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 Private Data The Coffee Bean collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics