fix problems on Eventbrite [iphone]

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—— Run into issues on Eventbrite? Get help pending when official support gets back to you!

Eventbrite
Info:
company: Eventbrite
: http://www.eventbrite.com/t/eventbrite-app-iphone
: www.eventbrite.com
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Syncing issue

Tickets not syncing with account

Fix: 1. Log out of your Eventbrite account by going to the app settings and selecting 'Log Out'. 2. Log back in to refresh your account data. 3.... ⇲
 
Account issue

Difficulties accessing purchased tickets

Fix: 1. Open the Eventbrite app and go to 'Tickets' in the menu. 2. Ensure you are logged into the correct account. 3. If tickets are not visible... ⇲

Tickets not displaying in app

Fix: 1. Log out of your account and log back in to refresh the ticket display. 2. Check your internet connection to ensure it is stable. OR 1.... ⇲
 
Compatibility issue

Inconsistent performance on iOS

Fix: 1. Ensure your iPhone is updated to the latest iOS version by going to Settings > General > Software Update. 2. Close any background apps th... ⇲
 
Support issue

Lack of customer support options

Fix: 1. Use the in-app help section by going to Settings > Help to find FAQs and troubleshooting tips. 2. Check the Eventbrite website for suppor... ⇲

No option to contact support directly

Fix: 1. Use the in-app help section to find answers to common questions. 2. Check the Eventbrite website for a support page with articles and FAQ... ⇲
 
UI issue

Navigation issues within the app

Fix: 1. Familiarize yourself with the app layout by exploring the main menu and sections. 2. If you find navigation difficult, try using the sear... ⇲

Poor accessibility for screen readers

Fix: 1. Ensure that VoiceOver is enabled on your iPhone by going to Settings > Accessibility > VoiceOver. 2. Test the app with VoiceOver to see i... ⇲

Confusing user interface

Fix: 1. Take some time to explore the app and familiarize yourself with its layout. 2. Use the help section to understand how to navigate the app... ⇲
 
Search issue

Repeated events cluttering search results

Fix: 1. Use the filter options available in the app to narrow down your search results. 2. Try searching for specific keywords or categories to f... ⇲
 
Customization issue

Inability to remove unwanted events

Fix: 1. Check if there is an option to hide or remove events in your account settings. 2. If you see events you are not interested in, try markin... ⇲

Limited filtering options

Fix: 1. Use the search bar to enter specific keywords related to the events you are interested in. 2. Check if there are any categories or tags y... ⇲
 
Login issue

Problems with PayPal login

Fix: 1. Ensure your PayPal account is active and linked correctly. 2. Try logging into PayPal directly to check for any issues with your account.... ⇲

Difficulties with account login process

Fix: 1. Ensure you are entering the correct email and password. If you forgot your password, use the password reset option. 2. Check for any typo... ⇲
 
Slow issue

Slow response times for password reset

Fix: 1. Check your email spam or junk folder for the password reset email. 2. Ensure you are entering the correct email address associated with y... ⇲
 
Glitches issue

Glitches in event links

Fix: 1. Ensure you have a stable internet connection. 2. Try refreshing the app or restarting your device to clear any temporary glitches. OR... ⇲
 
Payments issue

High service fees

Fix: 1. Review the ticket options carefully before purchasing to understand the fees associated with each ticket type. 2. Consider looking for ev... ⇲
 
Crashes issue

Eventbrite crashes frequently

Fix: 1. Ensure your iPhone is updated to the latest iOS version. 2. Close any unnecessary background apps to free up resources. OR 1. Uninstal... ⇲
 
Notifications issue

Issues with email notifications

Fix: 1. Check your email settings in the Eventbrite app to ensure notifications are enabled. 2. Verify that the email address associated with you... ⇲
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 what users are saying
Good experience
97.9%

Neutral
1.2%

Bad experience
0.9%

~ from our NLP analysis of 1,344,619 combined software ratings.

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 Private Data Eventbrite collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Search History