fix problems on NYCPS [iphone]

—— Run into issues on NYCPS? Get help pending when official support gets back to you!

NYCPS - TeachHub Mobile

Info:

company: New York City Dept of Education

: https://supporthub.schools.nyc

Chat with our AI-based NYCPS Support

🛠️ Common NYCPS Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

NYCPS logs out frequently

Fix: Check your device's settings to ensure that background app refresh is enabled for TeachHub Mobile. Go to Settings > General > Background App... ⇲

Endless login loop

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for TeachHub Mobile, and check if an update is available.... ⇲

Error messages during login

Fix: Double-check your login credentials. Ensure that you are entering the correct username and password. If you have forgotten your password, us... ⇲

Bugs issue

Missing grades and assignments

Fix: Refresh the app by pulling down on the screen to reload the data. This can help sync any missing information from the server. OR Log out... ⇲

Inability to view past grades

Fix: Check if there is a specific section in the app for past grades. Sometimes, this information is located under a different tab or menu. OR... ⇲

Inconsistent grade display

Fix: Refresh the app regularly to ensure that you are viewing the most up-to-date information. Pull down on the screen to refresh the data. OR... ⇲

UI issue

Poor user interface design

Fix: Explore the app settings to see if there are any options to customize the interface or layout to your preference. Sometimes, adjusting setti... ⇲

Navigation issues

Fix: Familiarize yourself with the app's layout. Spend some time exploring the menus and options to understand where everything is located. OR... ⇲

NYCPS is poorly designed

Fix: Provide constructive feedback through any available feedback option in the app. This can help the developers understand user concerns and im... ⇲

Crashes issue

Crashes frequently

Fix: Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage and check if you need to free up space. Low stor... ⇲

Loading issue

NYCPS does not load correctly

Fix: Check your internet connection. Make sure you are connected to a stable Wi-Fi or cellular network. If the connection is weak, try moving clo... ⇲

Compatibility issue

Limited functionality compared to website

Fix: Check if there are any settings in the app that allow you to enable additional features. Sometimes, certain functionalities can be toggled o... ⇲

Lack of features compared to previous app

Fix: Explore the app thoroughly to see if any new features have been added that may not have been present in the previous version. Sometimes, fea... ⇲

Performance issue

Mandatory app usage despite poor performance

Fix: If the app is required for schoolwork, try to use it during off-peak hours when server load may be lower, potentially improving performance.... ⇲

Glitches issue