fix problems on Chowbus [iphone]

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—— Run into issues on Chowbus ? Get help pending when official support gets back to you!

Chowbus : Asian Food Delivery
Info:
company: Chowbus, Inc.
: http://fantuan.ca
: m.fantuanorder.com
Chat with our AI-based Chowbus Support
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Bugs issue

Missing items in orders

Fix: Before submitting your order, double-check your cart to ensure all items are included. After receiving your order, verify the contents immed... ⇲

Items may arrive cold or in poor condition

Fix: When placing your order, choose restaurants that have good reviews regarding food quality and delivery. This can help ensure better service.... ⇲
 
Payments issue

Refund process is cumbersome and slow

Fix: Familiarize yourself with the refund policy in the app. If you need a refund, follow the outlined steps carefully to ensure your request is... ⇲

Refunds are issued as credits in-app, not to credit cards

Fix: If you prefer a cash refund, check the app’s policy on refunds and see if there’s an option to request a cash refund instead of in-app credi... ⇲

Confusing pricing structure with hidden fees

Fix: Before placing an order, review the total cost breakdown in the app to understand all charges, including delivery fees and service charges.... ⇲
 
Glitches issue

Chowbus is glitchy and difficult to navigate

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs and improve performance. Check the App Store for any availa... ⇲
 
UI issue

Inaccurate price display during checkout

Fix: Before finalizing your order, review the item prices and any additional fees displayed at checkout. If something seems off, consider reachin... ⇲
 
Loading issue

Drivers often take multiple orders leading to delays

Fix: When placing an order, consider the estimated delivery time and choose restaurants that are known for quicker service. This may help reduce... ⇲
 
Network issue

No real-time tracking of deliveries

Fix: Check if the app has a feature for tracking your order status. If not, consider using the estimated delivery time as a guideline and plan ac... ⇲
 
Settings issue

Limited options for canceling orders

Fix: Review the cancellation policy in the app before placing an order. If you need to cancel, do so as soon as possible to increase the chances... ⇲

Difficulties with order modifications

Fix: Before placing your order, double-check your selections. If you need to modify an order after placing it, try to do so as quickly as possibl... ⇲

No clear item replacement options during grocery orders

Fix: When ordering groceries, check the app for any notes or options regarding item substitutions. Some stores may allow you to specify preferenc... ⇲
 
Support issue

Lack of communication from customer service

Fix: Be proactive in following up on your inquiries. If you don’t receive a response within a reasonable time, send a follow-up message referenci... ⇲

Slow response times from customer support

Fix: Be patient but persistent. If you don’t receive a response, follow up after a few days to remind them of your inquiry. OR Try reaching ou... ⇲
 
Ads issue

Inconsistent promotional offers

Fix: Sign up for notifications in the app to stay updated on current promotions and offers. This can help you take advantage of deals as they bec... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
86.8%

Bad experience
12.1%

Neutral
1.0%

~ from our NLP analysis of 15,590 combined software ratings.

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 Private Data Chowbus collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts
    • Search History
    • Diagnostics