fix problems on Fireside [iphone]

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—— Run into issues on Fireside? Get help pending when official support gets back to you!

Fireside
Info:
company: Fireside Chat Inc
: http://firesidechat.com
: firesidechat.com
Chat with our AI-based Fireside Support
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UI issue

Confusing user interface

Fix: Take some time to explore the app's features. Familiarize yourself with the layout by tapping on different sections and observing what each... ⇲

Unlabeled buttons

Fix: Try long-pressing or tapping and holding the buttons to see if any tooltips or descriptions appear. This can sometimes reveal what the butto... ⇲

Difficulty in navigating live sessions

Fix: Familiarize yourself with the layout of live sessions by attending a few and taking notes on how to navigate them effectively. OR Look fo... ⇲
 
Crashes issue

Fireside crashes or resets

Fix: Ensure that your app is updated to the latest version. Go to the App Store, tap on your profile picture, and scroll down to see if there are... ⇲
 
Search issue

Inability to find previously listened content

Fix: Check if the app has a 'History' or 'Recently Played' section. This is often where you can find previously listened content. Look for a menu... ⇲
 
Settings issue

No clear way to manage account settings

Fix: Explore the app's settings menu thoroughly. Look for options labeled 'Account', 'Profile', or 'Settings' to find account management features... ⇲
 
Accessibility issue

Limited accessibility for users with disabilities

Fix: Check if the app has any accessibility settings in the main menu or settings. Some apps offer features like voiceover support or text resizi... ⇲
 
Notifications issue

Notifications for irrelevant content

Fix: Go to the app's settings and look for notification preferences. You may be able to customize which notifications you receive or turn off not... ⇲

Spam-like notifications

Fix: Adjust your notification settings within the app to limit the types of notifications you receive. Look for options to turn off promotional n... ⇲
 
Payments issue

No refund policy for unused months

Fix: Review the terms of service within the app or on the website to understand the refund policy. If you feel you deserve a refund, document you... ⇲

High subscription fees for limited content

Fix: Evaluate the content offered and determine if it meets your needs. If not, consider looking for alternative apps that provide similar conten... ⇲
 
Support issue

Long response time for support inquiries

Fix: When submitting a support inquiry, provide as much detail as possible to help expedite the process. Include screenshots and a clear descript... ⇲

No clear instructions or help available

Fix: Explore the app thoroughly for any help or FAQ sections. Sometimes, these resources are hidden in menus or settings. OR Search online for... ⇲
 
Account issue

Issues with account access

Fix: Ensure you are using the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it. OR... ⇲
 
Performance issue

Inconsistent app performance

Fix: Regularly clear the app's cache if the option is available in the settings. This can help improve performance by freeing up space. OR Mak... ⇲
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 what users are saying
Good experience
95.9%

Bad experience
4.1%

Neutral
0.0%

~ from our NLP analysis of 169 combined software ratings.

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 Private Data Fireside collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics