fix problems on Deseret First CU [iphone]

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Deseret First CU Mobile
Info:
company: Deseret First Credit Union
: http://www.dfcu.com/contact
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UI issue

Transfer option disappears after checking balance

Fix: 1. Try logging out of the app and logging back in. This can refresh the session and restore the transfer option. 2. Check if there are any r... ⇲

Difficult to find payment due dates

Fix: 1. Check the app's main dashboard or account overview section, as payment due dates are often displayed there. 2. If you cannot find it, try... ⇲

Available balance is not clearly displayed

Fix: 1. Navigate to the account overview section of the app, where the available balance should be listed. If it is not visible, check if there a... ⇲

Buried features in the UI

Fix: 1. Familiarize yourself with the app's layout by exploring each section. Take note of where features are located to make navigation easier i... ⇲
 
Bugs issue

Mobile deposit feature frequently fails

Fix: 1. Ensure that you are following the correct steps for mobile deposits: take clear pictures of the front and back of the check, ensure the c... ⇲

Frequent submission errors on mobile deposits

Fix: 1. Double-check that all information entered is correct, including the check amount and account details. 2. Ensure that the check is properl... ⇲
 
Ads issue

In-app feedback requests are intrusive

Fix: 1. Check the app settings to see if there is an option to disable feedback requests. Go to the app's settings menu and look for feedback or... ⇲
 
Updates issue

New mobile deposit requirements cause confusion

Fix: 1. Review the app's help section or FAQ for guidance on the new requirements. This may provide clarity on what is needed for successful depo... ⇲

Deseret First CU updates introduce new problems

Fix: 1. After an update, check the app's release notes for known issues and fixes. This can provide insight into any new problems introduced. 2.... ⇲
 
Settings issue

Fingerprint recognition does not stay on

Fix: 1. Go to Settings > Touch ID & Passcode and ensure that the Deseret First CU Mobile app is enabled for Touch ID. 2. If it is enabled but sti... ⇲

Deseret First CU overrides global iOS settings

Fix: 1. Check the app's settings to see if there are options to adjust notifications or display settings that may be overriding your global iOS s... ⇲
 
Account issue

Limited options for account control

Fix: 1. Review the app's settings and features to see if there are any account control options available that you may not have noticed. 2. If opt... ⇲
 
Login issue

Login process is cumbersome for new devices

Fix: 1. Ensure that you have the correct login credentials and that you are entering them accurately. 2. If you are using two-factor authenticati... ⇲

Frequent re-sign in required after updates

Fix: 1. Ensure that you are using the latest version of the app, as updates may fix bugs related to sign-in issues. 2. If the problem continues,... ⇲
 
Syncing issue

Inconsistent credit card balance updates

Fix: 1. Check if there are any delays in transaction processing that may affect balance updates. This can happen if transactions are pending. 2.... ⇲
 
Search issue

Lack of search tool for transactions

Fix: 1. Check the app's transaction history section to see if there are any filtering options available that can help you locate specific transac... ⇲
 
Customization issue

CardHub feature is unnecessary

Fix: 1. If the CardHub feature is not useful to you, simply ignore it and focus on the features you do use. 2. Check if there is an option to hid... ⇲
 
Support issue

Customer service issues reported

Fix: 1. If you encounter customer service issues, try using alternative contact methods such as email or online chat if available, as these may y... ⇲
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 what users are saying
Good experience
97.4%

Neutral
2.0%

Bad experience
0.6%

~ from our NLP analysis of 12,732 combined software ratings.

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 Private Data Deseret First CU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics