fix problems on MyNCDMV [iphone]

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—— Run into issues on MyNCDMV? Get help pending when official support gets back to you!

myNCDMV
Info:
company: TRANSPORTATION, NORTH CAROLINA DEPARTMENT OF
: https://support.payitgov.com/hc/en-us/requests/new
: apps.payitgov.com
Chat with our AI-based myNCDMV Support
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UI issue

Inability to go back in the app

Fix: 1. Use the Home Button: If you are stuck on a page, try tapping the home button or swiping up from the bottom (for iPhones without a home bu... ⇲

Confusing prompts leading to incorrect answers

Fix: 1. Read Prompts Carefully: Take your time to read each prompt thoroughly before responding to avoid misunderstandings. 2. Use Help Features... ⇲
 
Loading issue

Long loading times for keyboard input

Fix: 1. Restart Your Device: Sometimes, a simple restart of your iPhone can resolve performance issues, including slow keyboard response. 2. Che... ⇲
 
Payments issue

Multiple $3 transaction fees

Fix: 1. Review Payment Options: Check if there are alternative payment methods available that may not incur additional fees. 2. Combine Transact... ⇲
 
Links issue

Dead links for appointment scheduling

Fix: 1. Refresh the App: Close and reopen the app to see if the links become active. 2. Check for Updates: Ensure the app is updated to the late... ⇲
 
Bugs issue

Buggy voter registration process

Fix: 1. Double-Check Information: Ensure all information entered is accurate and complete, as errors can cause the process to fail. 2. Restart t... ⇲

Inconsistent information display

Fix: 1. Refresh the App: Close and reopen the app to refresh the data displayed. 2. Check for Updates: Ensure the app is updated to the latest v... ⇲
 
Login issue

Difficulties with login and authentication

Fix: 1. Reset Password: If you are having trouble logging in, use the 'Forgot Password' feature to reset your password. 2. Check Username: Ensur... ⇲
 
Support issue

Lack of customer support

Fix: 1. Use FAQs: Check the app for a Frequently Asked Questions (FAQ) section that may address common issues. 2. Explore Help Sections: Look fo... ⇲
 
Updates issue

Outdated polling location information

Fix: 1. Verify with Official Sources: Check your local election office's website for the most current polling location information. 2. Report th... ⇲

myNCDMV fails to update mailing address

Fix: 1. Double-Check Information: Ensure that all fields are filled out correctly and completely when updating your address. 2. Restart the App:... ⇲

Limited functionality during scheduled maintenance

Fix: 1. Check Maintenance Schedule: Look for any notifications or schedules regarding maintenance times within the app or on the official website... ⇲
 
Downloads issue

Issues with PDF access for driving records

Fix: 1. Check PDF Reader: Ensure you have a compatible PDF reader installed on your device to open the files. 2. Restart the App: Close and reop... ⇲
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 what users are saying
Bad experience
61.5%

Good experience
34.1%

Neutral
4.4%

~ from our NLP analysis of 387 combined software ratings.

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 Private Data myNCDMV collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Usage Data
    • Diagnostics