fix problems on NorthShoreConnect [iphone]

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—— Run into issues on NorthShoreConnect? Get help pending when official support gets back to you!

NorthShoreConnect
Info:
company: NorthShore University HealthSystem
: http://www.northshore.org/support
: www.northshore.org
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UI issue

Auto-fill errors

Fix: Make sure that the AutoFill settings are correctly configured. Go to Settings > Safari > AutoFill and ensure that 'Use Contact Info' and 'Na... ⇲

Poorly organized layout

Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where key features are located to improve your navigatio... ⇲

New reporting format hard to read

Fix: Adjust the text size on your iPhone for better readability. Go to Settings > Display & Brightness > Text Size and adjust the slider to incre... ⇲

Confusing navigation

Fix: Take some time to explore the app's main menu and familiarize yourself with its layout. Make a note of where key features are located. OR... ⇲
 
Notifications issue

Confusing message notifications

Fix: Check your notification settings for the app. Go to Settings > Notifications > NorthShoreConnect and adjust the settings to your preference,... ⇲
 
Features issue

No print option for bills

Fix: Take a screenshot of the bill displayed in the app. Press the side button and the volume up button simultaneously to capture the screen, the... ⇲

Lack of appointment filters

Fix: Use the search function within the appointments section to find specific types of appointments. Look for a search bar or filter option at th... ⇲

Inability to enter vaccinations

Fix: Check if there is an option to add vaccinations in the health records section of the app. If not, consider keeping a manual record of your v... ⇲

Difficulties scheduling radiology appointments

Fix: Ensure you are following the correct steps to schedule an appointment. Review the scheduling instructions provided in the app or on the webs... ⇲

Inability to clear to-do list

Fix: Check if there is an option to mark tasks as complete or delete them from the to-do list. Look for checkboxes or delete icons next to each t... ⇲

Inability to schedule appointments

Fix: Ensure that you are following the correct steps to schedule an appointment. Review the scheduling instructions provided in the app or on the... ⇲
 
Pricing issue

High lab pricing

Fix: Check if your insurance covers any of the lab tests. Contact your insurance provider for details on coverage and pricing. OR Consider dis... ⇲
 
Support issue

Rude billing office

Fix: Document your interactions with the billing office, noting dates, times, and details of the conversations. This can help you address the iss... ⇲

Inconsistent doctor responses

Fix: Keep a record of your communications with your doctor, including dates and topics discussed. This can help you follow up more effectively.... ⇲

Understaffed lab

Fix: If you experience long wait times, consider scheduling your lab appointments during off-peak hours, such as early morning or late afternoon.... ⇲
 
Crashes issue

NorthShoreConnect crashes frequently

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for NorthShoreConnect, and check for updates. OR If th... ⇲
 
Search issue

Difficult to find previous conversations

Fix: Use the search function within the messaging section of the app to locate specific conversations by keywords or dates. OR If the app allo... ⇲

Errors when searching for providers

Fix: Ensure that you are entering the correct spelling of the provider's name or specialty. Double-check for typos. OR If the search function... ⇲
 
Payments issue

Duplicate copayment issues

Fix: Keep a record of your copayment receipts and compare them with your billing statements to identify discrepancies. OR If you notice duplic... ⇲
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 what users are saying
Good experience
91.3%

Bad experience
5.7%

Neutral
3.0%

~ from our NLP analysis of 35,418 combined software ratings.

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 Private Data NorthShoreConnect collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics