fix problems on LiveWell With Advocate Aurora [iphone]

—— Run into issues on LiveWell With Advocate Aurora? Get help pending when official support gets back to you!

LiveWell with Advocate Aurora

Info:

company: Advocate Health Care

: https://www.advocateaurorahealth.org/livewell

: youtu.be

Chat with our AI-based LiveWell with Advocate Aurora Support

🛠️ Resolved Issues on iPhone:

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App frequently crashes

Fix: 1. Update the App: Go to the App Store, search for LiveWell, and check if there is an update available. If so, tap 'Update' to install the l... »»

14% of users had this problem

Inconsistent login process

Fix: 1. Check for Updates: Ensure the app is updated to the latest version as updates often fix login issues. 2. Reset Password: If you are havin... »»

14% of users had this problem

Compatibility issue

Lack of Apple Watch app

Fix: 1. Use iPhone Notifications: Ensure that notifications from the LiveWell app are enabled on your iPhone. Go to Settings > Notifications > Li... »»

UI issue

Redundant pre-check-in questions

Fix: 1. Prepare Answers in Advance: Create a document with your answers to the pre-check-in questions to streamline the process. 2. Provide Feedb... »»

Difficult navigation for elderly users

Fix: 1. Increase Text Size: Go to Settings > Display & Brightness > Text Size and adjust the slider to make text larger for better readability. 2... »»

Excessive questionnaires

Fix: 1. Prepare Answers in Advance: Similar to pre-check-in questions, prepare answers to common questionnaires in a document for quick reference... »»

Cluttered interface

Fix: 1. Customize Settings: Go to the app settings and see if there are options to customize the interface or hide unnecessary features. 2. Use A... »»

Features issue

Missing medication request tracking

Fix: 1. Use Reminders: Set up reminders on your iPhone to track medication requests manually. Use the Reminders app to create a list of medicatio... »»

No option to self-schedule appointments

Fix: 1. Use the App's Calendar: If the app has a calendar feature, use it to keep track of available appointment times and manually schedule them... »»

Limited access to vaccine location information

Fix: 1. Use Alternative Sources: Check local health department websites or other health apps for vaccine location information. 2. Enable Location... »»

Support issue

Poor customer service response times

Fix: 1. Use In-App Messaging: If available, use the in-app messaging feature to reach out for support, as it may provide quicker responses than e... »»

Lost input in support forms

Fix: 1. Draft in Notes: Before filling out support forms, draft your message in the Notes app to avoid losing input. 2. Use a Different Browser:... »»

Notifications issue

Notifications do not link to relevant items

Fix: 1. Check Notification Settings: Go to Settings > Notifications > LiveWell and ensure that all relevant notifications are enabled. 2. Manuall... »»

No face recognition for login

Fix: 1. Enable Face ID: Go to Settings > Face ID & Passcode and ensure that Face ID is set up for the LiveWell app. If the app does not support F... »»

Account issue

Inability to access minor children's accounts

Fix: 1. Use Family Sharing: Set up Family Sharing on your iPhone to manage minor children's accounts. Go to Settings > [your name] > Family Shari... »»

Messages issue

Messages from doctors can be missed

Fix: 1. Enable Notifications: Ensure that notifications for messages from doctors are enabled in the app. Go to Settings > Notifications > LiveWe... »»

Inability to view past messages

Fix: 1. Check App Settings: Look for an option in the app settings that allows you to view message history or archives. 2. Use Email Notification... »»

Excessive steps to send messages to doctors

Fix: 1. Use Quick Messages: If available, use any quick message features or templates within the app to streamline communication with doctors. 2.... »»

Privacy issue

Lack of transparency in prescription processing

Fix: 1. Keep Records: Maintain a personal record of prescriptions and their statuses to track them manually. 2. Check Notifications: Ensure that... »»

Network issue

Poor integration with other medical networks

Fix: 1. Use Manual Entry: If integration is lacking, manually enter important health information from other networks into the LiveWell app. 2. Ch... »»