fix problems on V380 Pro [iphone]

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—— Run into issues on V380 Pro? Get help pending when official support gets back to you!

V380 Pro
Info:
company: Guangzhou Hongshi Information Technology Co., Ltd
: https://www.macro-video.com
: www.macro-video.com
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Slow issue

Slow to connect to live feed

Fix: 1. Check your internet speed: Use a speed test app to ensure your internet connection is fast enough for live streaming. If it's slow, consi... ⇲
 
Ads issue

Ads interrupt access to video

Fix: 1. Upgrade to a premium version: If available, consider purchasing a premium version of the app that may offer an ad-free experience. 2. Use... ⇲
 
Syncing issue

Limited functionality without cloud services

Fix: 1. Explore local storage options: Check if the camera supports local storage via an SD card, which can allow you to save footage without rel... ⇲
 
Video issue

Poor video quality when zoomed

Fix: 1. Adjust camera settings: Open the app, go to camera settings, and check if there are options to enhance video quality or resolution. 2. Us... ⇲
 
Storage issue

Inability to access saved snapshots

Fix: 1. Check the app's gallery: Navigate to the gallery or saved images section in the app to see if the snapshots are stored there. 2. Restart... ⇲
 
Login issue

No multiple device login support

Fix: 1. Use a single device at a time: Log out of the app on one device before logging in on another to avoid conflicts. 2. Share access: If mult... ⇲
 
Bugs issue

Time clock issues

Fix: 1. Sync time settings: Go to your iPhone settings, select 'Date & Time', and ensure 'Set Automatically' is enabled. This will sync your devi... ⇲

Inconsistent recording on SD card

Fix: 1. Format the SD card: Use the app to format the SD card, which can resolve issues with recording. Go to settings in the app and look for th... ⇲
 
Updates issue

Motion detection fails after updates

Fix: 1. Reconfigure motion detection settings: Open the app, go to settings, and re-enable motion detection to ensure it is active. 2. Check sens... ⇲
 
Payments issue

Difficult to cancel subscription

Fix: 1. Navigate to your Apple ID settings: Go to Settings > [Your Name] > Subscriptions, find V380 Pro, and select 'Cancel Subscription'. 2. Fol... ⇲
 
Permissions issue

V380 Pro requires location access

Fix: 1. Adjust location settings: Go to your iPhone settings, find V380 Pro, and change location access to 'While Using the App' if you prefer no... ⇲
 
UI issue

No alarm button easily accessible

Fix: 1. Customize the app interface: Check if the app allows you to customize the home screen or quick access buttons to include the alarm featur... ⇲
 
Installation issue

Long setup process

Fix: 1. Follow a setup guide: Look for a detailed setup guide or video tutorial online that can help streamline the process. 2. Prepare in advanc... ⇲
 
Privacy issue

Privacy concerns with clipboard access

Fix: 1. Review app permissions: Go to your iPhone settings, find V380 Pro, and adjust clipboard access permissions if possible. 2. Limit clipboar... ⇲
 
Support issue

Limited customer support

Fix: 1. Utilize online resources: Check the app's official website or user forums for FAQs and troubleshooting tips that may address your issues.... ⇲
 
Downloads issue

Inability to delete failed video downloads

Fix: 1. Check app settings: Look for an option in the app settings that allows you to manage downloads and delete failed ones. 2. Restart the app... ⇲
 
Battery issue

Camera gets warm during use

Fix: 1. Ensure proper ventilation: Make sure the camera is placed in a well-ventilated area to prevent overheating. 2. Limit usage time: If the c... ⇲

Requires constant power supply

Fix: 1. Use a power bank: If mobility is needed, consider using a portable power bank to provide power to the camera without being tethered to a... ⇲
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 what users are saying
Good experience
54.0%

Bad experience
35.1%

Neutral
11.0%

~ from our NLP analysis of 2,613 combined software ratings.

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Hik-Connect - for End user

 Private Data V380 Pro collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Other Data

  Cost of Subscriptions
  1. Basic Plan (Monthly): $4.99 Basic Plan (Monthly)
  2. Trial Plan (Monthly): $3.99 Trial Plan (Monthly)
  3. 7 days Cloud Storage (Monthly): $4.99 7 days Cloud Storage (Monthly)
  4. Basic Plan (Quarterly): $9.99 Basic Plan (Quarterly)
  5. AI Cloud Recording: $9.99 AI Cloud Recording
  6. Basic Plan (Yearly): $34.99 Basic Plan (Yearly)
  7. Standard Plan (Monthly): $5.99 Standard Plan (Monthly)
  8. 30 day Cloud Storage (Monthly): $6.99 30 day Cloud Storage (Monthly)
  9. 7 days AI Storage (Monthly): $6.99 7 days AI Storage (Monthly)
  10. Standard Plan (Quarterly): $14.99 Standard Plan (Quarterly)