fix problems on Fantuan Delivery [iphone]

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—— Run into issues on Fantuan Delivery? Get help pending when official support gets back to you!

Fantuan Delivery - 饭团外卖
Info:
company: 饭团科技
: http://fantuan.ca
: www.fantuanorder.com
Chat with our AI-based Fantuan Delivery Support
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Loading issue

Long wait times for delivery

Fix: Plan your orders during less busy times, such as weekdays or non-peak hours, to potentially reduce wait times. You can also check the estima... ⇲

Inconsistent delivery times

Fix: Track your order in real-time through the app to stay updated on its status. This can help you anticipate any delays. OR Consider placing... ⇲
 
Bugs issue

Inaccurate order processing

Fix: Double-check your order details before finalizing the purchase. Ensure that all items are correct and that any special instructions are clea... ⇲

Missing items in orders

Fix: When receiving your order, check the items immediately and take a photo of the delivery for your records. If items are missing, report it th... ⇲

Bugs in the system affecting orders

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes. Check the App Store for any available updates.... ⇲

Inaccurate address handling

Fix: Double-check your delivery address before placing an order to ensure it is correct. Use the map feature to confirm the location if available... ⇲
 
Security issue

Unauthorized charges on credit cards

Fix: Regularly monitor your bank statements for any unauthorized charges. If you notice any, document them and dispute the charges with your bank... ⇲
 
Settings issue

Inability to edit orders once placed

Fix: Before placing an order, review it carefully to ensure everything is correct. If you need to make changes, consider canceling the order and... ⇲

Inability to cancel orders easily

Fix: Familiarize yourself with the cancellation policy in the app. If you need to cancel, do so as soon as possible to increase the chances of a... ⇲
 
UI issue

Confusing app interface

Fix: Take some time to explore the app's features and layout. Familiarize yourself with the navigation to make it easier to use in the future.... ⇲
 
Network issue

Lack of communication with drivers

Fix: Use the in-app messaging feature to communicate directly with your driver if available. This can help clarify any issues or delays. OR Pr... ⇲
 
Compatibility issue

Issues with restaurant availability

Fix: Check the app regularly for updates on restaurant availability, as some may have limited hours or may not be available for delivery at certa... ⇲
 
Payments issue

Hidden fees not disclosed

Fix: Before placing an order, review the total cost breakdown in the app to identify any additional fees. This can help you make informed decisio... ⇲
 
Support issue

Difficulty in contacting customer support

Fix: Use the in-app support feature to submit your inquiries or issues. This may provide a quicker response than trying to find contact informati... ⇲

Rude delivery personnel

Fix: If you experience rudeness, document the incident with details such as time, date, and the driver's name if possible. Report this through th... ⇲
 
Account issue

Ban from app after complaints

Fix: Review the app's terms of service to understand the policies regarding complaints and bans. Ensure that your complaints are constructive and... ⇲
 
Privacy issue

Spam calls after providing personal information

Fix: Be cautious about sharing personal information and consider using a secondary phone number or a virtual phone number for app registrations.... ⇲
 
Crashes issue

Fantuan Delivery crashes or glitches during use

Fix: Ensure that your device's operating system is up to date, as compatibility issues can cause crashes. Check for updates in your device settin... ⇲
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 what users are saying
Good experience
85.2%

Bad experience
13.7%

Neutral
1.1%

~ from our NLP analysis of 11,457 combined software ratings.

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 Private Data Fantuan Delivery collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Diagnostics