fix problems on A&E [iphone]

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—— Run into issues on A&E? Get help pending when official support gets back to you!

A&E: TV Shows That Matter
Info:
company: A&E Television Networks Mobile
: http://www.aetv.com/support/
: www.aetv.com
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Ads issue

Ads play after rewinding

Fix: 1. Avoid rewinding immediately after an ad break; wait a few seconds before rewinding. 2. If the issue persists, try watching the content wi... ⇲

Ads interrupt show flow

Fix: 1. Try to watch shows during times when fewer ads are typically played. 2. Consider using the app's ad-free subscription option if available... ⇲

Excessive ad duration

Fix: 1. Consider using the app during off-peak hours when ad load may be lighter. 2. If available, look for an ad-free subscription option. OR... ⇲

Inability to skip ads effectively

Fix: 1. Familiarize yourself with the app's ad policies; some apps allow skipping after a certain duration. 2. Use the fast-forward feature if av... ⇲
 
Syncing issue

Audio and video out of sync

Fix: 1. Pause the video for a few seconds and then resume playback to see if it syncs. 2. If that doesn't work, close the app and reopen it, then... ⇲
 
Login issue

Requires frequent re-login

Fix: 1. Ensure that you are using the 'Remember Me' option when logging in. 2. Check your device settings to ensure that the app has permission t... ⇲
 
Playback issue

Inability to resume from last watched episode

Fix: 1. Make sure you are logged into your account, as progress is often saved to your profile. 2. Check the app settings to see if there is an o... ⇲
 
Updates issue

Limited access to new episodes

Fix: 1. Check if your subscription plan includes access to new episodes. 2. Refresh the app by pulling down on the home screen to see if new cont... ⇲

Inconsistent episode availability

Fix: 1. Check the app's schedule or updates for when new episodes are released. 2. Refresh the app to see if new episodes appear. OR 1. Manual... ⇲

No live streaming of current content

Fix: 1. Check if the app offers live streaming options in the settings or main menu. 2. Ensure your app is updated to the latest version, as live... ⇲
 
Crashes issue

A&E crashes when accessing watchlist

Fix: 1. Clear the app cache or data by going to Settings > A&E > Clear Cache (if available). 2. Try removing some items from your watchlist to se... ⇲

A&E closes unexpectedly

Fix: 1. Ensure your iPhone is updated to the latest iOS version. 2. Close other apps running in the background to free up memory. OR 1. Uninst... ⇲
 
Loading issue

Long loading times

Fix: 1. Check your internet connection and switch to a stronger Wi-Fi network if possible. 2. Close other apps running in the background to free... ⇲
 
Customization issue

No picture-in-picture mode

Fix: 1. Check if your iPhone is updated to the latest iOS version, as picture-in-picture may be a feature of newer versions. 2. Use the app in sp... ⇲
 
Glitches issue

Glitches during ad playback

Fix: 1. Restart the app and try playing the ad again. 2. Ensure your app is updated to the latest version to fix any known glitches. OR 1. If... ⇲
 
UI issue

Poor navigation and episode organization

Fix: 1. Familiarize yourself with the app's layout and use the search function to find specific episodes. 2. Use filters if available to sort epi... ⇲
 
Network issue

Buffering issues

Fix: 1. Check your internet speed using a speed test app. If it's slow, try switching to a different network. 2. Lower the video quality in the a... ⇲
 
Video issue

Pixelation during playback

Fix: 1. Check your internet connection and switch to a stronger Wi-Fi network if possible. 2. Lower the video quality in the app settings to redu... ⇲
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Good experience
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Bad experience
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    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
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